Robert Bolles
Zimmerman,MN
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 9 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
16
16
years of professional experience
Work History
Operations Manager
Per Mar Security
Bloomginton, MN
02.2024 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed the P&L and produced the first two profitable months for the Branch overall.
- Hired technicians and sales reps
- implemented policies that stopped heavy losses in multiple departments.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Facilitated smooth collaboration between departments through clear communication channels.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
Owner
MarketLogix
Zimmerman, MN
01.2021 - 02.2024
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Monitored trends in social media, industry and competitive landscape to create new material.
- Identified appropriate marketing channels and target customers for campaigns.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
- Strengthened marketing programs to capture new business and take advantage of changing trends in client markets.
- Collaborated with external creative agencies to produce and distribute marketing materials.
- Partnered with graphics team to prepare, design, implement and measure success of campaigns.
- Directed full-cycle marketing and advertising strategies.
- Founded and managed Marketing business, growing revenue to $50k in first year with 0 investment or advertising.
President
CommLogix LLC
Elk River, MN
10.2018 - 02.2024
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Resolved issues and recommended actions based on production and compliance reports.
- Increased company growth through collaboration with sales and marketing departments.
- Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
- Diminished regulatory risks by overseeing adherence to insurance and safety regulations across projects.
- Supported and supervised team of 34 technicians and 8 sales professionals
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Hired, trained and developed a team of technicians operating across 7 states for day-to-day fulfillment operations for HughesNet satellite internet.
- Provide end to end training for all technicians as a corporate field certified trainer
- Outperformed dealers in the area while being awarded national awards for service as well as quarterly service excellence for multiple years.
Owner
Elite Satellite Solutions
Zimmerman, MN
07.2012 - 10.2018
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Maintained up-to-date administrative records to monitor operational conditions.
Satellite Technician
Dish Network
Zimmerman , MN
02.2012 - 06.2016
- Routed home visits using ETA direct and quickly adapted routes based on changing weather and road construction to stay on schedule.
- Gave customers accurate quotes on satellite repair and installation packages .
- Set up and programmed devices and educated customers on use.
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
- Upsold new products to existing and new customers, exceeding goals monthly.
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
- Fed cables through access holes, attics and floor spaces.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Installed satellite dishes on walls, roofs, and poles while trenching cabling and adhering to local and state codes for burial and digging.
- Field trained 30 technicians to become active Dish Network installers.
COMBAT ENGINEER
United States Marine Corps
palms, CA
03.2008 - 02.2012
- Prepared teams for combat operations by bringing in and effectively training top talent.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Managed team of 8 personnel in mine-clearing operations, resulting in zero injuries.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Trained in small arms, anti-armor and indirect fire weapons.
- Trained in use of tear gas, passive ordnance and explosives.
- Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps.
- Placed explosives and performed mine-sweeping activities in Iraq.
- Operated as a unit range coach
- 1st squad leader for 1st Platoon, B.co, 3rd CEB
Education
AAS Degree - Heavy Diesel Mechanic
ST. CLOUD TECHNICAL COLLEGE
St. Cloud, MNHigh School Diploma -
ELK RIVER HIGH SCHOOL
Elk River, MNSkills
- Industry Expertise
- Leadership and People Development
- Executive Leadership
- Operational Efficiency and Safety
- Change and Growth Management
- Operational Analysis
- Employee Motivation and Performance
- Marketing Tactics
- Sales Growth
- Strategic Networking
- Analytical and Critical Thinker
- Management Team Leadership
- Results Orientation
- Quality Control Planning
Accomplishments
- National Dealer of the year for repair services
- Multiple years of quarterly installation excellence
- Awarded A or B dealer status for 6 years on fulfillment side
- Awarded VIP sales status for 5 years
Timeline
Operations Manager
Per Mar Security
02.2024 - Current
Owner
MarketLogix
01.2021 - 02.2024
President
CommLogix LLC
10.2018 - 02.2024
Owner
Elite Satellite Solutions
07.2012 - 10.2018
Satellite Technician
Dish Network
02.2012 - 06.2016
COMBAT ENGINEER
United States Marine Corps
03.2008 - 02.2012
AAS Degree - Heavy Diesel Mechanic
ST. CLOUD TECHNICAL COLLEGE
High School Diploma -
ELK RIVER HIGH SCHOOL