Robert Bolles
Zimmerman,MN
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 9 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
16
16
years of professional experience
Work History
Operations Manager
Per Mar Security
02.2024 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Managed the P&L and produced the first two profitable months for the Branch overall.
- Hired technicians and sales reps
- implemented policies that stopped heavy losses in multiple departments.
- Implemented new inventory management system to optimize stock levels and reduce waste.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Collaborated with cross-functional teams to develop innovative solutions for complex business challenges.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Facilitated smooth collaboration between departments through clear communication channels.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
Owner
MarketLogix
01.2021 - 02.2024
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Monitored trends in social media, industry and competitive landscape to create new material.
- Identified appropriate marketing channels and target customers for campaigns.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
- Strengthened marketing programs to capture new business and take advantage of changing trends in client markets.
- Collaborated with external creative agencies to produce and distribute marketing materials.
- Partnered with graphics team to prepare, design, implement and measure success of campaigns.
- Directed full-cycle marketing and advertising strategies.
- Founded and managed Marketing business, growing revenue to $50k in first year with 0 investment or advertising.
President
CommLogix LLC
10.2018 - 02.2024
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Resolved issues and recommended actions based on production and compliance reports.
- Increased company growth through collaboration with sales and marketing departments.
- Attended trade shows and client meetings, promoting company brand and building rapport with prospects and partners.
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
- Diminished regulatory risks by overseeing adherence to insurance and safety regulations across projects.
- Supported and supervised team of 34 technicians and 8 sales professionals
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Hired, trained and developed a team of technicians operating across 7 states for day-to-day fulfillment operations for HughesNet satellite internet.
- Provide end to end training for all technicians as a corporate field certified trainer
- Outperformed dealers in the area while being awarded national awards for service as well as quarterly service excellence for multiple years.
Owner
Elite Satellite Solutions
07.2012 - 10.2018
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Maintained up-to-date administrative records to monitor operational conditions.
Satellite Technician
Dish Network
02.2012 - 06.2016
- Routed home visits using ETA direct and quickly adapted routes based on changing weather and road construction to stay on schedule.
- Gave customers accurate quotes on satellite repair and installation packages .
- Set up and programmed devices and educated customers on use.
- Maintained excellent levels of customer service by efficiently meeting customer needs for all types of satellite systems.
- Upsold new products to existing and new customers, exceeding goals monthly.
- Tested existing equipment for functionality, quickly and accurately diagnosing problems to provide comprehensive solutions.
- Fed cables through access holes, attics and floor spaces.
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Installed satellite dishes on walls, roofs, and poles while trenching cabling and adhering to local and state codes for burial and digging.
- Field trained 30 technicians to become active Dish Network installers.
COMBAT ENGINEER
United States Marine Corps
03.2008 - 02.2012
- Prepared teams for combat operations by bringing in and effectively training top talent.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Managed team of 8 personnel in mine-clearing operations, resulting in zero injuries.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Trained in small arms, anti-armor and indirect fire weapons.
- Trained in use of tear gas, passive ordnance and explosives.
- Located mines through both visual means and use of mine detectors, neutralizing all enemy threats and booby traps.
- Placed explosives and performed mine-sweeping activities in Iraq.
- Operated as a unit range coach
- 1st squad leader for 1st Platoon, B.co, 3rd CEB
Education
AAS Degree - Heavy Diesel Mechanic
ST. CLOUD TECHNICAL COLLEGE
St. Cloud, MNHigh School Diploma -
ELK RIVER HIGH SCHOOL
Elk River, MNSkills
- Industry Expertise
- Leadership and People Development
- Executive Leadership
- Operational Efficiency and Safety
- Change and Growth Management
- Operational Analysis
- Employee Motivation and Performance
- Marketing Tactics
- Sales Growth
- Strategic Networking
- Analytical and Critical Thinker
- Management Team Leadership
- Results Orientation
- Quality Control Planning
Accomplishments
- National Dealer of the year for repair services
- Multiple years of quarterly installation excellence
- Awarded A or B dealer status for 6 years on fulfillment side
- Awarded VIP sales status for 5 years
Timeline
Operations Manager
Per Mar Security
02.2024 - Current
Owner
MarketLogix
01.2021 - 02.2024
President
CommLogix LLC
10.2018 - 02.2024
Owner
Elite Satellite Solutions
07.2012 - 10.2018
Satellite Technician
Dish Network
02.2012 - 06.2016
COMBAT ENGINEER
United States Marine Corps
03.2008 - 02.2012
AAS Degree - Heavy Diesel Mechanic
ST. CLOUD TECHNICAL COLLEGE
High School Diploma -
ELK RIVER HIGH SCHOOL