Nalett Melendez
Avenel,NJ
Summary
Hardworking Manager with strong workload coordination and task delegation skills. Outgoing personality with several years of experience working in busy logistics, transport and vehicle environment. Efficiently works with drivers, other dispatchers and management to create most effective delivery routes and schedules to maximize driver efficiency. Enjoys working in challenging situations and demonstrates positive attitude and readiness to different situations.
Overview
22
22
years of professional experience
Work History
Operations Manager
American Shippers Dispatch
Elizabeth, NJ
08.2018 - 04.2024
- Established effective relationships with customers and vendors to negotiate pricing and secure maximum profitability for the business.
- Managed relationships with external vendors such as trucking companies, warehouses.
- Analyzed customer requirements in order to determine the most suitable transport mode or combination of modes.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Provided guidance and direction to staff members on a variety of issues related to dispatch operations.
Operations Manager
Rebound International Transport
Elizabeth, NJ
02.2002 - 08.2018
- Maintained customer records in accounting systems ensuring accuracy of information entered into system.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Developed and maintained strong communication lines with drivers to address any issues or changes in real-time.
- Utilized dispatch software to streamline operations and provide accurate, real-time information to stakeholders.
- Managed dispatch operations for a fleet of 30 vehicles, ensuring timely and efficient delivery of goods.
- Analyzed dispatch data to identify trends, improve processes, and increase overall efficiency.
- Managed payroll processing for all staff members.
- Maintained accurate records of all deliveries, including tracking numbers and signatures.
Education
Some College (No Degree) - Business Administration and Management
Middlesex County College
Edison, NJSkills
- Business Planning
- Customer Retention
- DOT Audits
- Billing
- Organizational Management
- Logistics Oversight
- Industry Expertise
- DOT Compliance
- Market Knowledge
- Employee time records
- Fleet dispatching
Accomplishments
- Sole Business Owner of Heelz On Wheelz LLC, October 2024
Timeline
Operations Manager
American Shippers Dispatch
08.2018 - 04.2024
Operations Manager
Rebound International Transport
02.2002 - 08.2018
Some College (No Degree) - Business Administration and Management
Middlesex County College
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