Lukas Tryon
Lewes,DE
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Assistant Customer Service Manager
Henlopen Bait & Tackle
Lewes, Delaware
04.2024 - Current
- Evaluated and authenticated product returns, exchanges, and voids, ensuring compliance with company policies and maintaining customer satisfaction.
- Resolved complex customer inquiries and complaints, often requiring management-level escalation, to ensure timely and effective solutions.
- Assisted customers by answering questions regarding products, services, and policies, providing a high level of support to drive customer retention.
- Performed routine maintenance, including cleaning tanks, restocking inventory, and managing boat movement, ensuring the environment was safe and organized.
- Managed opening and closing duties, overseeing daily operations, and ensuring all systems were properly set for the start or end of business hours.
- Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
- Developed and implemented strategies retain customers and drive loyalty.
Farm Hand
Emerson Farms
Middletown , DE
06.2023 - 04.2024
- Organized and maintained storage areas for harvested crops, ensuring proper sorting and efficient use of space to minimize waste and facilitate easy access.
Operated tractors and other farm equipment to plant, cultivate, and maintain crops, ensuring timely planting and optimal crop yield.
Assisted with daily animal care, including milking cows, feeding heifers, and performing routine clean-up tasks, contributing to animal health and farm productivity.
Supported farm management with various tasks, including crop rotation, irrigation, and general maintenance, promoting sustainable farming practices.
Ice Cream Server
Cowgirl Creamery
Middletown , DE
06.2023 - 04.2024
- Ensured compliance with health and safety regulations during food preparation, storage, and service, maintaining a clean and sanitary environment at all times.
- Provided fast, friendly, and efficient service by serving ice cream cones, cups, and sundaes at the take-out counter, contributing to a positive customer experience.
- Performed pre- and post-shift tasks including cleaning, restocking, and preparing the work area to ensure smooth operations throughout the day.
- Managed waste disposal and maintained cleanliness by taking out trash and cleaning floors, ensuring a safe and pleasant environment for both customers and staff.
Education
Still in Highschool (Senior)
Cape Henlopen High School
Lewes, DE06-2025
Skills
- Research and due diligence
- Problem solving
- Sales proficiency
- Fork Lift Certification
Timeline
Assistant Customer Service Manager
Henlopen Bait & Tackle
04.2024 - Current
Farm Hand
Emerson Farms
06.2023 - 04.2024
Ice Cream Server
Cowgirl Creamery
06.2023 - 04.2024
Still in Highschool (Senior)
Cape Henlopen High School