LUKASZ PALMA

Enthusiastic and detail-oriented automotive service professional with excellent customer service skills and a passion for sustainable energy solutions. Proven ability to manage service operations efficiently while delivering an exceptional customer experience.

Managed and lead the front of house department in a high volume service center while ranking #1 in the region for CSAT.

Handled pre appointment preparation with the highest volume and lowest post change in NA.

Worked directly with automation to understand failure points and improve on the system.

• Managed documentation of and training on production procedures and work instructions.
• Reviewed work for quality and compliance with company standards and design specifications.
• Implemented quality improvement changes to minimize product defect rates.
• Overcame obstacles and variables to maintain production efficiency, meet deadlines and achieve high levels of profitability.

• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Answered customer questions about services and provided detailed explanations regarding service charges.
• Suggested add-on services that would be helpful to customers and improve bottom line.
• Documented inspection and test results, work performed and work to be performed, keeping all records current, accurate and properly submitted to meet company standards and regulatory requirements.
• Documented all customer inquiries and comments thoroughly and quickly.

• Recruited and hired employees. Monitored staff to increase sales and productivity.
• Guided techs on automotive repair, tool usage and equipment operation.
• Maintained inventory of replacement parts and prepared purchase orders. Reconciled charge cards and fleet accounts.
• Scheduled appointments and return service of customers. Prepared RO's and WO's in timely manner.

• Examined vehicles to determine the extent of damage or malfunctions. Specialized in servicing brakes and fuel systems. Repaired and replaced belts, hoses and steering systems. Removed and replaced tires, shocks, struts and other steering and suspension components. Performed alignments. Removed and replaced radiators and water pumps.
• Organized repair orders and filed reports with detailed inspections.
• Installed timing gears and timing belts/ chains.
• Achieved and maintained a productivity level of over 150%.