Luke Ball
Arden,NC
Summary
Accomplished Bar Manager at The Village Porch, adept in Vendor Relationship Management and Bar Management, significantly enhanced customer satisfaction and revenue through innovative promotions and specialty drinks. Demonstrated exceptional leadership in mentoring staff and fostering strong client relationships, driving operational excellence and business growth. Skilled in Responsible Alcohol Service, showcasing a balance of hard and soft skills. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
6
6
years of professional experience
Work History
Bar Manager
The Village Porch
10.2023 - 08.2024
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Closed out cash register and prepared cashier report at close of business.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Quality Control Inspector
Quantum Roofing
12.2021 - 10.2023
- Performed visual inspections and non-destructive tests where appropriate.
- Completed precise measurements using special tools.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
Heavy Equipment Operator Crew Lead
Tryon International Equestrian Center
03.2020 - 12.2021
- Operated machining equipment safely with team of operators.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Kept machinery in proper working order by repairing and replacing malfunctioning parts.
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
General Manager
Hillside Games and Comics
05.2018 - 03.2020
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
Education
High School Diploma -
Christ School
Arden, NC05.2012
Skills
- Responsible Alcohol Service
- Vendor Relationship Management
- Bar Management
- Customer Relations
Timeline
Bar Manager
The Village Porch
10.2023 - 08.2024
Quality Control Inspector
Quantum Roofing
12.2021 - 10.2023
Heavy Equipment Operator Crew Lead
Tryon International Equestrian Center
03.2020 - 12.2021
General Manager
Hillside Games and Comics
05.2018 - 03.2020
High School Diploma -
Christ School
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