Summary
Overview
Work History
Education
Skills
Certification
Projects
References
Timeline
Generic

Luke Benfield

Talbott,Tennessee

Summary

IT support specialist with 3+ years of experience in educational technology, skilled in troubleshooting hardware, software, and network issues. Strong background in managing user accounts, supporting classroom tech, and maintaining school-wide IT infrastructure.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Junior Technology Specialist - Tier 2

Hamblen County Department of Education
Morristown, TN
07.2021 - Current
  • Provide technical support to staff and students via a centralized help desk, resolving hardware, software and network related issues efficiently.
  • Trouble shoot and repair coputer hardware for both student and teacher devices to ensure consistent access to learning tools.
  • Diagnose and resolve issues with classroom technology, including Smart Boards, document cameras, and related instructional equipment.
  • Respond to and resolve printer and copier problems, from routine maintenance and paper jams to print access and connectivity issues.
  • Assist with the installation and maintenance of network infrastructure, including servers, network switches, and wireless access points across multiple school sites.
  • Collaborate with district technicians on group projects, contributing to large-scale deployments and system upgrades across the county.
  • Manage user accounts through Active Directory, including onboarding/offboarding staff and processing internal transfers.
  • Provide day-to-day support for miscellaneous technology issues, ensuring minimal disruption to instructional and administrative operations.

Warehouse Associate

Malar Contract Lighting
Morristown, TN
04.2018 - 07.2021
  • Sorted and organized merchandise in preparation for shipment.
  • Replenished shelves with incoming stock orders and performed daily spot checks on inventory.
  • Identified and removed safety and sanitation hazards from work areas.
  • Packaged and sealed products according to order size and specifications.
  • Loaded and unloaded shipments from delivery trucks after completing order documentation.

Education

Diploma - Information Technology

Tennessee College of Applied Technology
Morristown, TN
07.2021

High School Diploma -

Lakeway Christian School
Morristown, TN
05.2019

Skills

  • Technology implementation
  • Inventory coordination
  • Technical support
  • Component replacement
  • Network troubleshooting
  • Hardware repair
  • Ticketing systems management

Certification

  • Comp Tia Server Plus
  • Copper and Fiber Cabling

Projects

  • County-wide OS Upgrade: Led the upgrade of all workstations across multiple school sites from Windows 10 to Windows 11, ensuring minimal disruption to users during deployment.
  • Phone System Migration: Reprogrammed all district phones to integrate with a new carrier, streamlining communications across schools.
  • Network Infrastructure Updates: Participated in regular switch upgrades to maintain modern, high-speed network connectivity.
  • Device Lifecycle Management: Supported full-grade laptop replacements for students, including imaging, deployment, and inventory tracking.

References

References available upon request.

Timeline

Junior Technology Specialist - Tier 2

Hamblen County Department of Education
07.2021 - Current

Warehouse Associate

Malar Contract Lighting
04.2018 - 07.2021

Diploma - Information Technology

Tennessee College of Applied Technology

High School Diploma -

Lakeway Christian School

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