LUKE BROGAN
Indianapolis,IN
Summary
An applicant with multiple years of experience in a warehouse/technical position, and a Bachelor's in Psychology from Purdue University. Also earned minors in Economics and Neuroscience. Demonstrates strong work ethic and exceptional workflow management. Skilled in utilizing Excel and warehouse management systems.
Overview
9
9
years of professional experience
Work History
Guitar Setup Processor/Technician
Guitar Center Distribution Center
Brownsburg, IN
09.2023 - Current
- Was hired originally as a processor, assisting guitar techs with the setup process. I started helping with setup and repairs temporarily during the peak season. Eventually, I was promoted to guitar tech full time when a position opened up.
- Perform quality and functional tests on Guitar Center’s proprietary stringed instruments.
- Perform repairs, cleaning, and routine maintenance on instruments in addition to setup.
- Box and unbox guitars and instruments, preparing them for setup.
- Cross-train in multiple departments, showcasing initiative and versatility.
- Used Excel to track inventory, document repairs, and maintain accurate product records.
Delivery Driver
Papa Johns
Carmel, IN
06.2021 - Current
- Deliver orders promptly, ensuring timely and accurate deliveries, enhancing customer satisfaction.
- Assist in-store operations, contributing to efficient workflow and high service standards.
- Resolve order issues via inbound/outbound calls, demonstrating initiative and problem-solving skills.
- Maintain professional demeanor, building customer confidence and loyalty over the phone.
- Coordinate with team members to streamline delivery processes, achieving measurable improvements in service quality.
- Maintained a positive attitude and high energy level, resulting in improved customer interactions and repeat business.
Tire Technician
Discount Tire
Carmel, IN
06.2017 - 10.2020
- Changed, balanced, and rotated tires ensuring optimal vehicle performance and safety.
- Certified as Crew Chief, Service Coordinator, and Sales team member through rigorous training.
- Enhanced customer satisfaction by maintaining high standards of precision and diligence.
- Developed strong workflow and customer service skills, contributing to team efficiency.
- Demonstrated a strong work ethic, consistently meeting customer needs and expectations.
- Enhanced customer satisfaction by efficiently managing tire changes and rotations, ensuring timely service and safety.
Education
Bachelors of Arts - Psychology
Purdue University
Indianapolis06.2023
Honors Diploma - undefined
Westfield High School
Westfield06.2018
Skills
Computer Skills: proficient in Microsoft Word, Microsoft Excel, and Microsoft Powerpoint; proficient in Adobe InDesign and Adobe Acrobat skilled in navigating multiple computer applications
Customer Service: proficient in phone etiquette; robust client engagement; passion to serve clients; experienced in problem solving over the phone
Practical Skills: experienced in workflow, proficient at time management and multitasking; proficient active Listening, skilled at understanding clients, very strong work ethic; skilled in problem solving and critical thinking
Mechanical skills: Experienced in general mechanical work, using air tools, using fine wood and metal working tools, taking measurements, interpreting specifications, and general problem solving in mechanical applications
Time Management: Has balanced two jobs and a 55hr/week work schedule with home responsibilities for the last three years; displaying superior dependability, drive, and time management
LINKS
Linked In: https://www.linkedin.com/in/luke-brogan-8b16b0228?trk=contact-info
Timeline
Guitar Setup Processor/Technician
Guitar Center Distribution Center
09.2023 - Current
Delivery Driver
Papa Johns
06.2021 - Current
Tire Technician
Discount Tire
06.2017 - 10.2020
Honors Diploma - undefined
Westfield High School
Bachelors of Arts - Psychology
Purdue University