Luke Brown
Columbus,OH
Summary
Proven leader with more than a decade of experience at Kroger, adept in boosting sales through innovative merchandising strategies and effective inventory management. Demonstrates exceptional interpersonal skills and reliability, excelling in high-stress customer service scenarios. Skilled in planogram implementation and staff leadership, significantly enhancing operational efficiency and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Meat Department Manager
Kroger
08.2021 - Current
- Operated saws to cut meat, using safety protocols and procedures to avoid accidents.
- Tracked and organized inventory to maximize accuracy and minimize discrepancies.
- Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Trained new employees on handling, safety and stocking procedures.
- Ensured accurate pricing of all meat items by regularly updating price tags and creating signage as needed.
Seafood Department Manager
Kroger
04.2016 - 08.2021
- Collaborated with store management to develop promotional strategies that increased sales during peak seasons or special events.
- Managed inventory levels efficiently by conducting regular stock checks and placing timely orders with suppliers.
- Performed regular quality control checks on incoming shipments, rejecting any subpar products and working closely with suppliers to address any issues promptly.
- Resolved customer issues promptly and professionally, demonstrating commitment to exceptional service standards.
- Prepared and placed seafood cuts and products in display counter to appeal to customers.
Customer Service Representative
Kroger
06.2011 - 04.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Dealt with transactions such as check cashing, money orders and large cash transfers with accuracy and efficiency while maintaining customer satisfaction.
- Directed and maintained the workflow of front-end operations making sure cashiers and courtesy clerks were working in a coordinated manner and adhering to tasks as assigned.
Education
Criminal Justice
The Ohio State Univeristy
Columbus, OH2014
Exercise Bioology
Wright State University
Dayton, OH2011
Skills
- Planogram Implementation
- Merchandising Strategies
- Inventory ordering
- Staff Leadership
- Reliability
- Cross Merchandising
- Inventory Mangagement
- Task Prioritization
- Multitasking Abilities
- Task Delegation
- Interpersonal Skills
Accomplishments
- Completed store management leadership program in 2019.
- Won a Division wide seafood sales competition as the leader in 2017 with over 100 stores participating.
Timeline
Meat Department Manager
Kroger
08.2021 - Current
Seafood Department Manager
Kroger
04.2016 - 08.2021
Customer Service Representative
Kroger
06.2011 - 04.2016
Criminal Justice
The Ohio State Univeristy
Exercise Bioology
Wright State University