Luke Byers
Rochester Hills,MI
Summary
Dynamic business owner with over 20 years in home maintenance and client management. Expertise in project oversight, quality assurance, and employee training to ensure exceptional service delivery and client satisfaction. I have earned the trust of many clients and have the keys to their homes. Enjoy serving clients and have a passion for home design, improvements, and maintenance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Contractor/ BUISNESS OWNER
PAINTING PERFECTION
Rochester Hills, Michigan
11.2022 - Current
- Managed daily operations and scheduling for overall business efficiency.
- Coordinated customer service efforts to ensure client satisfaction and retention.
- Trained new employees on company policies and procedures for consistency.
- Established partnerships with local vendors for better service offerings.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Implemented quality assurance processes to ensure product excellence.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
CONTRACTOR/ JOB MANAGER
SWARTZ BUILDERS
Troy, MI
01.2003 - 11.2022
- OVERSEE ALL HOUSE MAITENENCE AND CARE WHILE HOMEOWNERS ARE OUT OF TOWN OR STAYING AT THEIR OTHER PROPERTIES OUT OF STATE
- WORKED IN BIRMINGHAM / BLOOMFIELD AREA 20 + YEARS
- DEVELOPED RELATIONSHIPS AND TRUST WITH CLENTS AND REATINED MANY FOR 10 + YEARS
- Given keys to numerous clients' houses to help service when clients are out of town.
- Have my builder's license.
- Very comfortable working with high-end clientele.
- PROJECTS INCLUDED OVERSIGHT OF KITCHENS, BATHROOMS AND OVERALL HOUSE MAINTENANCE
Education
High School Diploma -
CONCORD HIGH SCHOOL
Concord, NH06-2002
Skills
- Business management
- Customer relationship management
- Employee training
- Quality assurance
- Project oversight
- Good at working with trades
- Trustworthy
- HAVE AND CURRENTLY OVERSEE CLIENTS HOMES IN BIRMINGHAM/ BLOOMFIELD 20 YEARS
- HAVE KNOWLEDGE IN ALL ASPECTS OF HOME MAINTENANCE
Certification
MI BUILDERS LISCRNSE
Timeline
Contractor/ BUISNESS OWNER
PAINTING PERFECTION
11.2022 - Current
CONTRACTOR/ JOB MANAGER
SWARTZ BUILDERS
01.2003 - 11.2022
High School Diploma -
CONCORD HIGH SCHOOL