Luke Chen
Glendale,CA
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Manager 1
Amazon
Burbank, CA
07.2023 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Led in YTD increase in quality metrics by 97% and safety metrics by 16%.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Helped lead in increasing TPH metrics from ~52 to ~65, a roughly equates to a 25% increase YTD.
- Increased average individual productivity metric from 173 to 208, a roughly 20% YTD increase.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Has the highest individual metrics on the team from YTD.
Operations Management Intern
Amazon
Los Angeles
06.2022 - 09.2022
- Developed and maintained detailed tracking tools to monitor daily operations.
- Led and coached groups of +50 people
- Improved performance rates by 25% on average between 30+ people
- Deep Dived into improving compliance and productivity metrics without sacrificing quality.
- Invented a system to track inventory and performance.
Finance Intern
RNC Genter Capital Management
Los Angeles
12.2020 - 10.2021
- Aided the institutional division in managing client data through Salesforce, Morningstar, and Excel.
- Actively participated in ad-hoc equity projects with portfolio managers and attended weekly strategy pitches to firmly understand investment products.
- Updated front-end pitch books to ensure private clients/advisors receive quarterly strategy kits.
- Complete daily tasks as assigned by institutional marketing head and internal consultants to provide an efficient client acquisition and close process.
- Negotiate with suppliers and individuals for products/items needed
- Supervising and managing transactions
Education
Bachelor of Arts - International Business
University of California, San Diego
La Jolla, CASkills
- Business Planning
- Process Improvement
- Maintenance Planning
- Kaizen
- Lean Six Sigma
- Leadership
Certification
- Real Estate Salesperson License
Timeline
Operations Manager 1
Amazon
07.2023 - Current
Operations Management Intern
Amazon
06.2022 - 09.2022
Finance Intern
RNC Genter Capital Management
12.2020 - 10.2021
Bachelor of Arts - International Business
University of California, San Diego