Jasmin Gonzalez
Rancho Cucamonga
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
8
8
years of professional experience
Work History
Operations Manager 1
DHL
02.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and customer.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Operations Supervisor
DSW Distribution Center
04.2017 - 02.2022
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
- Increased production output by optimizing equipment usage and scheduling preventive maintenance programs.
- Reduced waste and optimized resource allocation with revamped inventory control system.
Education
Associate of Science - Nursing
Mt San Antonio College
Walnut, CA06-2024
High School Diploma -
Ganesha High School
Pomona, CA05-2013
Skills
- Problem-solving
- Word/Excel
- WMS system
- Kronos
- Team leadership
- Operations management
- Operational efficiency
- Employee relations and conflict resolution
- Planning and implementation
- Staff management
- Policies and procedures implementation
- Employee motivation
- Customer relationship management
- KPI tracking
- Supply chain management
- FLUENT IN [english/spanish]
Accomplishments
- Promoted to operations manager after two years with the company.
- Supervised team of 80 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager 1
DHL
02.2022 - Current
Operations Supervisor
DSW Distribution Center
04.2017 - 02.2022
Associate of Science - Nursing
Mt San Antonio College
High School Diploma -
Ganesha High School
Similar Profiles
GAUTHAM KRISHNAGAUTHAM KRISHNA
General Labor at DHLGeneral Labor at DHL
Felice MooreFelice Moore
Movement Coordinator at DHLMovement Coordinator at DHL
Andrea OrlingAndrea Orling
Sorter at DHLSorter at DHL
Bryan SherlockBryan Sherlock
BTO Agent at DHLBTO Agent at DHL
Danielle GuevaraDanielle Guevara
Babysitter at Valles FamilyBabysitter at Valles Family