Ryan Smith
Oswego
Summary
Professional trained and experienced in a large corporation atmosphere versed in many aspects of operations management, from scheduling and production to human resources as well as safety and regulatory compliance. Possesses exceptional communication, organizational and presentation capabilities.
Operations professional prepared to leverage extensive experience in operational management to enhance account performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
32
32
years of professional experience
Work History
Operations Manager 1
Penske Logistics
Oswego, NY
12.2017 - Current
- Developed training programs to mentor staff on best practices and operational excellence.
- Analyzed operational data to identify trends and drive continuous improvement efforts.
- Established key performance indicators to monitor performance and achieve organizational goals.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
Eddy Current (Probe Handler)
NDE Technology Inc.
02.2017 - 04.2017
- Worked three BOP outages 2 for Southern Nuclear and one for Exelon.
- Setup and handled equipment.
- Granted Unescorted Access to Nuclear Facilities
- All CBT current
Assistant Safety Director
Gypsum Express LTD
Baldwinsville
11.2014 - 11.2016
- Hired as Assistant Safety Director
- Assist in the preparation of safety sections of regulatory documents:
- Created and implemented new emergency response plans for each facility.
- Conducted audits of shops and facilities to ensure compliance with OSHA and EPA regulations.
- Conducted safety performance reviews with bottom 20% performing employees. Provided coaching and tracked results with 80% improvement among participants.
- Developed and implemented a new 'Train the Trainer' program.
- Supervised the investigation of all accidents.
- Assisted with the litigation of suits against the company as a result of an accident.
- Ensured document compliance with DOT and OSHA regulations.
On Road Supervisor
UPS
East Syracuse, NY
01.2010 - 09.2014
- Supervised daily operations to ensure compliance with safety regulations and service standards.
- Coordinated logistics for timely deliveries, optimizing route efficiency and productivity.
- Trained and mentored new staff on operational procedures and best practices.
- Implemented process improvements, enhancing workflow efficiency across teams.
- Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
- Promoted a culture of safety by enforcing compliance with all relevant regulations and industry best practices.
- SMITH SYSTEM Trainer
HR Generalist/Safety and Compliance
UPS
East Syracuse
09.2006 - 01.2010
- Operations Supervisor
- Direct day to day operations of 12 – 15 employees.
- Enforce company policies regarding safety and labor regulations for union and non-union employees
- Achieve production goals daily and report on results.
- HR Generalist
- Interview and screen potential candidates for hire.
- Met all staffing requirements for all shifts in a 700 employee operation.
- Maintained all required documentation per NYS labor law.
- Act as mediator between management and employees during dispute resolutions.
- Explained and managed benefit packages to current and new employees.
- Safety/Compliance
- Develop proactive training to prevent accidents and injuries.
- Perform internal corporate facility audits to ensure compliance with OSHA, DOT and EPA standards.
- Trained hazmat spill responders to respond to hazmat incidents including those requiring SCBA.
- Reviewed findings and developed corrective action plans.
- Facilitated all OSHA inspections.
- Investigated all accidents and injuries to determine true root causes.
- Developed action plans for operations not meeting safety goals.
Operations Management
UPS
East Syracuse
08.1994 - 09.2006
- Enforced the on-time shipment of products to provide exceptional customer service.
- Developed and facilitated all new-hire orientations.
- Shadowed employees to determine an accurate description of the duties and skills required for each position.
- Directed 24 warehouse employees daily to meet production goals.
- Developed weekly schedules for 24 warehouse employees.
- Adhered to all requirements and regulations for interstate HAZMAT carriers.
- Inspected vehicles for proper maintenance to ensure safe operation of equipment.
- Reported all accidents, injuries and other compliance incidents.
- Conducted investigations to determine cause of incidents and develop corrective actions.
Education
Bachelor of Science - Business Management
AIU
Chicago, IL05-2029
High School - undefined
Bishop Cunningham HS
Oswego01-1992
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Policies and procedures implementation
- Strategic planning
- Process improvement
Accomplishments
- Saved the company approximately $2.46 million annually by utilizing Penske staffing and assets to achieve the customer's on site needs, eliminating the need for 3rd party contractor.
- Promoted to Operations Manager after 1 and 1/2 years with the company.
- Lead and collaborated with team of 6 in the development of drop and swap relay project increasing the number of routes daily.
- Completed Mentor Program in 2024
Timeline
Operations Manager 1
Penske Logistics
12.2017 - Current
Eddy Current (Probe Handler)
NDE Technology Inc.
02.2017 - 04.2017
Assistant Safety Director
Gypsum Express LTD
11.2014 - 11.2016
On Road Supervisor
UPS
01.2010 - 09.2014
HR Generalist/Safety and Compliance
UPS
09.2006 - 01.2010
Operations Management
UPS
08.1994 - 09.2006
High School - undefined
Bishop Cunningham HS
Bachelor of Science - Business Management
AIU
ADDITIONAL INFORMATION
- Fleet Manager Super User Training
- Manager Journey
- Labor workshop
- Interviewers workshop
- Dispute Resolution workshop
- Management skills workshop
- CDL-A
- Skid School
- Appleton, WI
- OSHA 30 Certification