Luke Des Forge
Ocala,FL
Summary
Results-driven professional with extensive experience in healthcare administration. Skilled in staff development, reimbursement strategies, and operational efficiency, delivering measurable improvements in patient registration processes and team performance.
Overview
11
11
years of professional experience
Work History
Patient Registration Coordinator
Ascension Healthcare
Pensacola, FL
07.2025 - Current
- Managed patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Verified insurance information, improving patient experience and streamlining check-in procedures.
- Coordinated communication between patients and healthcare providers, enhancing appointment scheduling efficiency.
- Resolved patient inquiries regarding registration and insurance coverage, demonstrating strong customer service skills.
Manager
Aetna
Orlando, FL
08.2016 - 07.2027
- Led reimbursement strategies to optimize revenue cycle management and reduce claim denials.
- Collaborated with cross-functional teams to enhance operational workflows and efficiency in reimbursement practices.
- Implemented new systems for tracking reimbursements, reducing processing time by streamlining communication.
- Oversaw audits of reimbursement processes to ensure adherence to regulatory standards and improve accuracy.
Patient Access Representative
UF Health
Ocala, FL
09.2024 - 07.2025
- Facilitated patient check-in processes, ensuring accuracy of demographic and insurance information..
- Responded to patient inquiries, providing clear information on services and procedures.
- Verified insurance eligibility and benefits, enhancing patient understanding of coverage options.
- Maintained electronic health record systems, ensuring up-to-date patient information for clinical staff access.
- Educated patients on required documentation for registration, promoting understanding of the process and requirements.
General Manager
Dollar General
Ocala, FL
06.2022 - 09.2024
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Led team in achieving sales targets through effective merchandising and inventory management.
- Developed and implemented training programs to enhance staff performance and customer service.
- Coordinated inventory control processes to minimize shrinkage and optimize stock levels.
- Analyzed store performance data to identify trends and drive strategic improvements.
Team Leader
Walmart
Ocala, FL
07.2017 - 06.2022
- Led team in achieving operational goals through effective communication and collaboration.
- Streamlined inventory management processes, enhancing accuracy and reducing discrepancies.
- Mentored staff on customer service best practices, improving overall satisfaction ratings.
- Analyzed workflow efficiency, identifying areas for improvement to optimize team performance.
Education
Bachelor of Science -
Florida Metropolitan University
Orlando, FLSkills
- Strong organization
- Performance monitoring
- Project management
- Staff development and training
- Analytical thinking
- Team building
- Active listening
- Excellent communication
Timeline
Patient Registration Coordinator
Ascension Healthcare
07.2025 - Current
Patient Access Representative
UF Health
09.2024 - 07.2025
General Manager
Dollar General
06.2022 - 09.2024
Team Leader
Walmart
07.2017 - 06.2022
Manager
Aetna
08.2016 - 07.2027
Bachelor of Science -
Florida Metropolitan University