Luke Durbak
Ravenna
Summary
Results-driven professional seeking an account manager role to leverage strong relationship-building skills and a passion for client success, aiming to enhance customer satisfaction and contribute to overall team success.
Overview
9
9
years of professional experience
Work History
Transportation Manager
DHL
12.2022 - Current
- Manage approximately 50 drivers and 2 supervisors for Stellantis DDS out of Streetsboro, OH
- Train team on system processes and DHL procedures
- Create and implement effective workplace practices to improve site productivity
- Travel to driver domiciles to perform audits on driver practices
- Provide disciplinary action to supervisors and drivers when necessary
Transportation Supervisor
DHL
04.2021 - 12.2022
- Plan and dispatch drivers for Stellantis DDS out of Streetsboro, OH using Ortec routing software
- Work with maintenance providers to ensure equipment is DOT compliant and in accordance with DHLs safety specifications
- Monitor approximately 60 drivers to ensure they are making on time delivery, scanning freight, and driving safely
Logistics Planner
DHL
01.2020 - 04.2021
- Schedule and plan multi stop routes for the Goodyear warehouse in Forney, TX
- Work with third party companies to coordinate route sequencing in a efficient and cost-effective manner
- Utilize load management systems to ensure accurate planning
LPC Coordinator
DHL
06.2018 - 01.2020
- Schedule deliveries for Goodyear customers
- Assist customers with delivery discrepancies, and work to resolve them in a timely manner
- Work with superiors to improve everyday efficiency
Promotions Manager
Kent Plaza Movie Theater
04.2016 - 08.2018
- Handle customer complaints in a respectful and timely manner
- Help co-workers with new methods of getting jobs done quickly and correctly
- Come up with promotion ideas for new movies
- Open or close the theater, take care of any issues in the theater
Education
Bachelor's Degree - Marketing
Kent State University
Kent, Ohio12.2020
High School Diploma -
Rootstown High School
Rootstown, OH06.2016
Skills
- Teamwork and Collaboration
- Relationship Building
- Problem-Solving
- Customer Service
- Reliability
- Decision-Making
- Continuous Improvement
- Performance maximization
- Supply Chain Performance Management
- Goal Setting
- Conflict Resolution
- Task Prioritization
Leadership Experience
- Transportation Manager at DHL Supply Chain
- Eagle Scout; Senior Patrol leader. Led the troop and projects
- Promotional manager at the Kent Plaza Theater
Achievements, Honors, Interests
- Earned my Eagle Scout and 1 palm by consistently working towards my goals and leading others in the right direction so they can achieve their goals.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50 staff members.
- Worked with a team of 5 to implement an automated scheduling system at the Goodyear LPC
- Presented the "When I Work" application at the DHL Capstone event in 2019, with 3 team members
References
Available upon request
Timeline
Transportation Manager
DHL
12.2022 - Current
Transportation Supervisor
DHL
04.2021 - 12.2022
Logistics Planner
DHL
01.2020 - 04.2021
LPC Coordinator
DHL
06.2018 - 01.2020
Promotions Manager
Kent Plaza Movie Theater
04.2016 - 08.2018
Bachelor's Degree - Marketing
Kent State University
High School Diploma -
Rootstown High School
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