Luke Fava
Nashville,TN
Summary
Seasoned Customer Care Supervisor with comprehensive background in customer service and team management. Known for improved efficiency, problem-solving skills, and ability to deliver high-quality customer service. Strengths include training staff, handling complex situations with grace, and leading by example to create positive work environments. Previous roles resulted in enhanced customer satisfaction and increased employee motivation.
Overview
7
7
years of professional experience
Work History
Audio Director
Waters Church
Attleboro, MA
06.2021 - 12.2024
- Regulated volume levels and sound quality during recording sessions and used professional field mixers.
- Executed highest level of quality for field and studio audio to achieve project expectations.
- Delivered insight and expertise regarding audio mixing and recording to personnel both in field and in-studio.
- Tested, adjusted, and calibrated audio equipment to ensure optimal performance levels.
- Troubleshot issues with sound equipment and performed minor/major maintenance.
- Used sound editing boards to mix voices and music.
- Managed audio recordings for all radio and television commercials, ensuring sound quality met industry standards.
- Utilized a variety of techniques such as panning, compression and reverb to create desired sonic textures.
Assistant Store Manager
Journeys Shoes
Nashville, Tennessee
02.2024 - 06.2024
- Maintained a safe working environment by enforcing safety regulations.
- Supervised cash handling processes to ensure accuracy of transactions.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
Customer Service Representative
Market Basket
North Attleboro, Massachusetts
01.2018 - 08.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
High School Diploma -
Trinity Christian Academy
Johnston, RI06-2022
BBA - Software Engineering
Southeastern University
Lakeland, FLSkills
- Customer service process improvement
- Attentive customer service
- Payment verification
- Scheduling expertise
- Talent acquisition
- Feedback delivery
- Coaching and mentoring
- Task prioritization
- Multitasking
- Active listening
Timeline
Assistant Store Manager
Journeys Shoes
02.2024 - 06.2024
Audio Director
Waters Church
06.2021 - 12.2024
Customer Service Representative
Market Basket
01.2018 - 08.2021
High School Diploma -
Trinity Christian Academy
BBA - Software Engineering
Southeastern University