Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Luke Fullmer

Midland,TX

Summary

Seasoned Sales Representative with exceptional success in multiple industries. Proven track record in exceeding sales goals, growing business and Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Service Manager

Cowboy Prime
01.2025 - Current
  • Oversaw daily operations to enhance service delivery and customer satisfaction.
  • Implemented process improvements to streamline workflow and reduce response times.
  • Trained and mentored staff on best practices in service management and customer engagement.
  • Developed strategic plans to align services with organizational goals and client needs.
  • Drove revenue growth by 18% implementing curated tasting menus, exclusive events, and premium wine/spirits programs
  • Boosted per-guest average spend by 15 % Did so by enhancing guest experience and refining upselling techniques

Lead Server Trainer

Cowboy Prime
01.2023 - 01.2025
  • Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
  • Collaborated with management to identify areas of improvement in service standards, implementing necessary changes.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.

Fine Dining Bartender

Hilton
07.2021 - 01.2023
  • Learned and utilized extensive bar and wine knowledge to enhance guest dining experiences.
  • Suggested wine pairings to go with specific menu items.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.

Server

Cheesecake Factory
04.2017 - 01.2023
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Trained new team members on restaurant procedures, menu items and performance strategies.
  • Consistent top performer in sales averages and top earner.

Executive Sales Assistant

Blair Gordon
09.2018 - 07.2022
  • Optimized sales approaches based on account, competitor and general market trends.
  • Overcame potential objections of prospective customers using expert product knowledge and persuasive communication skills.
  • Achieved sales targets by prospecting, qualifying and converting leads.
  • Increased sales by 15% using self generated leads.
  • Boosted client satisfaction by providing exceptional sales support and promptly addressing concerns.
  • Maintained positive relationships with top-tier clients, ensuring their needs were met and fostering long-term loyalty.

NASM Certified Personal Trainer

The Gym LLC
01.2017 - 03.2019
  • Designed specific workout systems for individual clients based on performance ability.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.

Assistant Manager

Twigs Bistro
08.2013 - 04.2017
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Education

High School Diploma -

Woods Cross High School
Woods Cross, UT
05.2000

Certified Personal Trainer

National Academy of Sports Medicine
Gilbert, AZ
01.2018

Skills

  • Liquor, Beer and Wine Knowledge
  • Bar Operations and Logistics
  • Self Motivated
  • Leadership
  • Time Management
  • Complex Problem-Solving

Accomplishments

  • Increased revenue 15% by implementing unique promotions.
  • Received Linda Candioty Team Member of the Month Award.
  • Successfully launched Blair Gordon Swim Trunk Brand.

Certification

  • NASM Personal Trainer
  • Cheesecake Factory DT
  • ServSafe Food Protection Manager Certification



Timeline

Service Manager

Cowboy Prime
01.2025 - Current

Lead Server Trainer

Cowboy Prime
01.2023 - 01.2025

Fine Dining Bartender

Hilton
07.2021 - 01.2023

Executive Sales Assistant

Blair Gordon
09.2018 - 07.2022

Server

Cheesecake Factory
04.2017 - 01.2023

NASM Certified Personal Trainer

The Gym LLC
01.2017 - 03.2019

Assistant Manager

Twigs Bistro
08.2013 - 04.2017

High School Diploma -

Woods Cross High School

Certified Personal Trainer

National Academy of Sports Medicine

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