Luke Galindo
Tempe,AZ
Summary
Developed skills in customer service, communication, and problem-solving within fast-paced environment. Focused on contributing to team-oriented and customer-centric workplace.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Experience Advocate
Carvana
Tempe, AZ
10.2025 - 12.2025
- Resolved customer concerns via phone, email, and chat, maintaining a high level of customer satisfaction in a fast-paced call center environment
- Acted as a resource for high-difficulty calls, supporting teammates with complex customer situations by providing real-time guidance and call handling strategies
- Exceeded standard performance metrics, including call quality, handle time, and customer follow-up rate
- Assisted customers in buying vehicles online by answering questions, providing product information, and guiding them through the purchase process
- Scheduled customer appointments for pickup and delivery times, organizing information across multiple departments to ensure a smooth experience for customers
- Educated customers on financing options, next steps, and required documentation to complete online car purchases
- Explained pre-sale and post-sale company policies clearly and professionally, helping customers understand warranties, returns, and service processes
- Efficiently navigated internal workspaces and resources to thoroughly annotate customer experiences and data gathered during phone calls.
Team Leader
Harkins Theatres
Glendale, AZ
11.2022 - Current
- Successfully led a team by providing guidance and support, and delegating tasks to ensure the successful completion of projects
- Assisted in inventory management by accurately tracking stock, rotating out damaged or perishable items, and notifying supervisors of any shortages
- Provided excellent customer service by answering questions with a friendly attitude and resolving any issues or concerns
- Trained new team members on company policies and best practices
- Managed a high volume of incoming calls from clients and employees, providing accurate information or directing them to the appropriate resources
- Maintained a clean and sanitary work environment, following all food safety regulations and guidelines
- Prepared and cooked food items according to recipes, ensuring quality and consistency
- Operated POS systems efficiently, accurately handling cash, credit cards, and mobile payments.
Freelance Artist/Illustrator
Self-employeed
Glendale, AZ
04.2023 - Current
- Utilized several industry-standard computer programs such as Adobe Creative Suite, Toon Boom Harmony, Clip Studio Paint, and Maya
- Effectively communicated with clients by asking clarifying questions and discussing the desired end product to fully understand their vision
- Delivered custom-made art pieces by utilizing low-loss cloud storage sites like Google Drive and Dropbox
- Successfully managed multiple projects simultaneously from concept to completion within specified deadlines
- Implemented feedback from clients to refine illustrations and meet project goals
- Created and scheduled content across multiple platforms to consistently promote art commissions
- Grew audience and client inquiries by adapting style, hashtags, and captions to platform algorithms
- Built and maintained a professional online brand presence through regular posting and audience interaction.
Education
GED -
Pearson Education Center
Glendale, AZ03.2023
Bachelor of Arts - Animation
Arizona State University
Tempe, AZ11-2030
Skills
- Call center experience
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking Abilities
- Microsoft Office
- Administrative and office support
- Teamwork and collaboration
Certification
Arizona Food Handler Card
Timeline
Customer Experience Advocate
Carvana
10.2025 - 12.2025
Freelance Artist/Illustrator
Self-employeed
04.2023 - Current
Team Leader
Harkins Theatres
11.2022 - Current
GED -
Pearson Education Center
Bachelor of Arts - Animation
Arizona State University