Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shedell McCoy

West Palm Beach,FL

Summary

Professional in customer service with strong track record of enhancing customer experiences through effective communication and problem-solving. Skilled in managing customer interactions, addressing concerns, and fostering loyalty. Known for collaborative teamwork and consistent delivery of results in dynamic environments. Adaptable and reliable, with focus on empathy and efficiency.

Overview

20
20
years of professional experience

Work History

Customer Experience Advocate

Uniters North America
02.2020 - Current
  • Offering insights to management
  • Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
  • Maintained accurate records of customer interactions, documenting key information for future reference and analysis.
  • Supported company growth by consistently delivering a high level of customer satisfaction, ultimately contributing to increased revenue and business success.

Claim Resolution Specialist

Uniters North America
08.2009 - 02.2020
  • Reviewed and processed disputes to ensure timely resolutions.
  • Communicated with dealers through email and telephone to resolve claims efficiently.
  • Enhanced claims processing efficiency by streamlining workflows and implementing time-saving procedures.
  • Collaborated with various departments for comprehensive claim evaluations, improving overall outcomes.

Dealer Care Agent

Stainsafe
08.2006 - 08.2009
  • Resolved claims through effective communication with dealers.
  • Processed claims efficiently to ensure timely resolutions.

Customer Service Rep

Value City Furniture
09.2005 - 07.2006
  • Processed customer transactions efficiently in cashier role.
  • Managed pickup area operations to ensure timely service.
  • Performed light paperwork duties, maintaining accurate records.

Education

High School Diploma - General Studies

Adult Education
West Palm Beach, FL
06.1999

Skills

  • Client advocacy
  • Call center experience
  • CRM software
  • Request management
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Problem-solving skills

Timeline

Customer Experience Advocate

Uniters North America
02.2020 - Current

Claim Resolution Specialist

Uniters North America
08.2009 - 02.2020

Dealer Care Agent

Stainsafe
08.2006 - 08.2009

Customer Service Rep

Value City Furniture
09.2005 - 07.2006

High School Diploma - General Studies

Adult Education

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