Cheryl Williams
Deerfield Beach,FL
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
13
13
years of professional experience
Work History
Customer Experience Advocate
Top Healthcare Options Insurance Agency Inc
09.2019 - 03.2024
- Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
- Supported company growth by consistently delivering a high level of customer satisfaction, ultimately contributing to increased revenue and business success.
- Contributed to team success by consistently achieving performance metrics related to response times, resolution rates, and overall satisfaction scores.
- Streamlined customer interactions by efficiently managing multiple communication channels, including email, phone, and chat.
Debt Consultant
Oasis Outsourcing
03.2015 - 08.2019
- Streamlined client communication processes for increased efficiency in case management.
- Participated in ongoing professional development opportunities, refining skills and acquiring new knowledge to better serve clients in an ever-changing industry landscape.
- Enhanced team productivity by providing ongoing training and support to junior debt consultants.
- Maximized debt reduction results with thorough research on creditors'' policies and practices.
Customer Care Representative
Plaza Healthcare Solutions
02.2011 - 01.2015
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders regarding their diabetic supplies.
Education
High School Diploma -
Fort Lauderdale High School
Fort Lauderdale, FL06.1981
Skills
- Call center experience
- CRM Software
- Client Advocacy
- Request management
Timeline
Customer Experience Advocate
Top Healthcare Options Insurance Agency Inc
09.2019 - 03.2024
Debt Consultant
Oasis Outsourcing
03.2015 - 08.2019
Customer Care Representative
Plaza Healthcare Solutions
02.2011 - 01.2015
High School Diploma -
Fort Lauderdale High School
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