Luke Garland
Jonesborough,TN
Summary
Enthusiastic and reliable person who takes pride in providing excellent customer service and creating memorable dining experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Special Teams Member
Firehouse BBQ And Catering
08.2020 - 11.2022
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Associate of Science - Cybersecurity
Northeast State Community College
Blountville, TN05.2027
High School Diploma -
Unicoi County High School
Erwin, TN08.2023
Skills
- Service prioritization
- Relationship Building
- Strong Work Ethic
- Cool Under Pressure
- Reliable and Responsible
- Exceptional customer service
- Technical Troubleshooting
- IT Fluency
Additional Information
Northeast State Class Schedule is as follows:
- Monday : 3:00 - 4:50
- Tuesday : Clear Schedule
- Wednesday : 3:00 - 4:50, 6:00 - 9:00
- Thursday : 6:00 - 9:00
- Friday : Clear Schedule
- Saturday : Clear Schedule
- Sunday : Clear Schedule
Timeline
Special Teams Member
Firehouse BBQ And Catering
08.2020 - 11.2022
Associate of Science - Cybersecurity
Northeast State Community College
High School Diploma -
Unicoi County High School