Luke Gervasio
Sycamore,IL
Summary
Accomplished Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager of Merch
Home Goods
06.2023 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
Customer Care Leader
Ikea
03.2022 - 06.2023
- Overall responsibility to create and manage continuous and enjoyable shopping experience for all customers by leading and coordinating various sub-departments
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Assistant Store Manager
Lowe's
11.2019 - 03.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Store Manager
Petsmart
07.2016 - 11.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Inventory Manager
Best Buy
01.2015 - 04.2016
- Created and updated regular inventory reports and records.
- Analyzed inventory data to identify and address stock discrepancies.
Store Manager
Walgreen's
07.2006 - 12.2014
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
No Degree - Psychology/Business
Loyola University
Chicago, IL2015
Skills
- Retail Management
- Scheduling
- Team Building
- Sales
- Retail
- Payroll
- Merchandising
- Customer Service
- Cash Handling
- Management
- Inventory
- Microsoft Excel
- Marketing
- Receptionist
- Driving
- Leadership
Timeline
Assistant Store Manager of Merch
Home Goods
06.2023 - Current
Customer Care Leader
Ikea
03.2022 - 06.2023
Assistant Store Manager
Lowe's
11.2019 - 03.2022
Store Manager
Petsmart
07.2016 - 11.2019
Inventory Manager
Best Buy
01.2015 - 04.2016
Store Manager
Walgreen's
07.2006 - 12.2014
No Degree - Psychology/Business
Loyola University
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