LUKE GRASSICK
New Orleans
Overview
7
7
years of professional experience
Work History
Restaurant Captain
Tacos del cartel
New Orleans
01.2025 - Current
- Maintained meticulous attention to detail in task execution, documentation, and operational standards, ensuring compliance and consistency.
- Provided ongoing coaching and constructive feedback to improve productivity, and team morale
- Resolved interpersonal and operational disputes promptly and diplomatically, maintaining team cohesion and minimizing disruptions.
- Applied critical thinking to streamline workflows and reduce bottlenecks, increasing efficiency without compromising quality.
- Balanced individual time-off requests with business needs to maintain team coverage and minimize overtime expenses.
Server
Tacos del cartel
New Orleans
06.2024 - 01.2025
- Transitioned seamlessly into a new organizational culture, quickly mastering unfamiliar systems, processes, and communication styles.
- Delivered friendly service to guests in fast-paced restaurant environment.
- Ensured cleanliness and organization of dining area during shifts.
- Provided exceptional service to high volume of daily customers.
- Performed opening and closing duties, including setting up dining area and restocking supplies.
Server, Barista
Hotel le Naiadi
Bolsena
04.2023 - 10.2023
- Maintained a high standard of customer service during high-volume, fast-paced operations
- Communicated clearly and positively with coworkers and management
- Followed procedures for safe food preparation, assembly, and presentation
- Took the initiative to find extra tasks when scheduled duties were completed
Translator, Guide
Punti di vista
Bolsena
07.2022 - 07.2022
- Provided translations
- Guided a group of 10 Tulane University graduate students around northern Italy
- Coordinated excursions and events for the group
Bar Manager, Server
Lido Camping Village
Bolsena
06.2021 - 09.2021
- Trained, supervised, and coordinated 7 staff members to provide support, skills development, and maintain productivity
- Provided outstanding customer service to 500 clients per shift during peak times
- Managed POS and CRM systems
- Handled inventory, cash control, and budgeting for the store
- Performed quality assurance and maintenance of products and equipment
- Worked collaboratively with team members and stakeholders to prioritize company goals, oversaw the distribution of products, and met customer satisfaction within strict deadlines
Barista, Server
Lido Camping Village
Bolsena
06.2018 - 09.2018
- Operated espresso machines, making over 100 coffees per shift including espressos cappuccinos, americanos, ristrettos, lattes, and flat whites.
- Completed inventories of food and supplies, and organized shelving and food storage
- Demonstrated the ability to handle stress calmly in high-pressure situations, such as busy weekends or holidays, without sacrificing the quality of the product delivered or the customer service provided.
- Received outstanding feedback from guests regarding friendly attitude and professionalism in handling their orders
Education
Visual Development Master Level 2 - Character design, prop design, production design, storyboard, keyframe, creature design, environment design, digital painting, and illustration
IDEA Academy
Rome, Italy07.2022
Visual Development Master Level 1 - Character design, prop design, production design, storyboard, keyframe, creature design, environment design, digital painting, and illustration
IDEA Academy
Rome, Italy07.2021
Fundamentals of Visual Development - Character design, prop design, production design, storyboard, keyframe, creature design, environment design, digital painting, and illustration
IDEA Academy
Rome, Italy07.2020
Skills
- Point-of-sale systems
- Inventory control
- Staff training
- Customer service
- Strong leadership
- Foreign language proficiency
- Digital painting
- Visual storytelling
- Sketching and ideation
- Graphic arts
Accomplishments
- (2019) Exposition Graphic design. the Frangigena monument exposition design, Bolsena Italy. Designed graphic drawings of historical elements, and saint of the city to be made as back-lit metal work.
Languages
English
Native/ Bilingual
Italian
Native/ Bilingual
Spanish
Professional
Timeline
Restaurant Captain
Tacos del cartel
01.2025 - Current
Server
Tacos del cartel
06.2024 - 01.2025
Server, Barista
Hotel le Naiadi
04.2023 - 10.2023
Translator, Guide
Punti di vista
07.2022 - 07.2022
Bar Manager, Server
Lido Camping Village
06.2021 - 09.2021
Barista, Server
Lido Camping Village
06.2018 - 09.2018
Visual Development Master Level 2 - Character design, prop design, production design, storyboard, keyframe, creature design, environment design, digital painting, and illustration
IDEA Academy
Visual Development Master Level 1 - Character design, prop design, production design, storyboard, keyframe, creature design, environment design, digital painting, and illustration
IDEA Academy
Fundamentals of Visual Development - Character design, prop design, production design, storyboard, keyframe, creature design, environment design, digital painting, and illustration
IDEA Academy
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