Luke Hess
Mansfield
Summary
Motivated and dependable worker with over 5 years of experience in customer service, combined with hands-on labor experience in physically demanding environments. Proven ability to work efficiently in outdoor and confined spaces, follow safety procedures, and complete tasks with attention to detail. Strong work ethic, quick learner, and eager to build technical skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Care Rep III
ASUS
01.2025 - Current
- Assisted customers with hardware and software issues, warranty claims, and product inquiries to facilitate quick resolutions.
- Utilized problem-solving skills to resolve technical issues efficiently, ensuring high levels of customer satisfaction.
- Deliver clear, step-by-step solutions to ensure a positive customer experience.
- Provide technical support and troubleshooting for ASUS products via email, chat, and phone.
- Recorded customer interactions and escalated complex issues to expedite resolutions and enhance service quality.
Spray Foam Technician
Moxie Pest Control
Columbus
08.2023 - 01.2025
- Removed and installed insulation in attics and crawl spaces to ensure energy efficiency; operated equipment in physically demanding conditions.
- Conducted thorough inspections for pest control solutions and safety standards.
- Applied pest control treatments using various tools and techniques effectively.
- Educated customers on pest prevention strategies and service options available.
Solar Appointment Setter
Rise Energy
Los Angeles
03.2022 - 08.2023
- Led remote lead generation efforts, setting appointments and managing customer interactions via phone, email, chat to enhance customer engagement.
- Overcame objections and maintained customer interest, resulting in 20% increase in appointment bookings.
- Coordinated with remote teams to ensure seamless transitions from lead generation to sales closures.
Field Energy Consultant
POWERHOME SOLAR
Dublin
06.2021 - 03.2022
- Sold solar systems via remote and in-person consultations, utilizing virtual tools to enhance customer experience.
- Managed customer inquiries and delivered white-glove service, enhancing customer satisfaction and increasing referrals.
- Trained in-house teams on remote customer service best practices and effective use of CRM software.
Retail Sales Associate
Best Buy
Ontario
11.2019 - 06.2021
- Assisted customers in finding products, processing transactions, and resolving issues, leading to recognition as top sales performer in department.
- Conducted remote troubleshooting sessions with customers to resolve product issues, resulting in increased customer satisfaction.
- Developed online sales strategies, including live chat support and virtual consultations, to improve customer engagement.
Food Service Worker
Munchies Dairy Bar
03.2017 - 06.2021
- Sold and served ice cream and food at a local ice cream shop.
- Prepared ice cream and food items according to customer orders.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated cash register and handled customer transactions efficiently.
Education
High school diploma -
Madison comprehensive high school
Mansfield, OHSkills
- Network installation
- Troubleshooting techniques
- Insulation installation
- Equipment operation
- Problem solving
- Time management
- Network troubleshooting
- Customer support
- Electrical safety
Certification
- Driver's License
- Food Handler Certification
Languages
Multilingual
Additional Information - Authorized To Work
US for any employer
Personal Information
- Willing To Relocate: Anywhere
- Title: Sales Professional
Timeline
Customer Care Rep III
ASUS
01.2025 - Current
Spray Foam Technician
Moxie Pest Control
08.2023 - 01.2025
Solar Appointment Setter
Rise Energy
03.2022 - 08.2023
Field Energy Consultant
POWERHOME SOLAR
06.2021 - 03.2022
Retail Sales Associate
Best Buy
11.2019 - 06.2021
Food Service Worker
Munchies Dairy Bar
03.2017 - 06.2021
High school diploma -
Madison comprehensive high school