Luke Howard, MDiv, BCC

Launched and established chaplain presence at Denver CARES, ensuring compliance with CFR 42 Part 2, Title VI, and Joint Commission requirements

Co-developed and implemented 24/7 spiritual care coverage model, increasing service accessibility in line with hospital-wide vision and strategy

Partnered with operational leaders to align spiritual care services with enterprise patient experience goals

Modernized data collection alongside expansions to track impact of patient and staff care

Designed and circulated huddle sheets and infographics to support system-wide interdepartmental integration

Developed targeted patient-centered care and resources for specialized populations across ICUs, ED, CCMF, and CARES

Innovated team communication to improve coordination and service reliability by implementing Slack

Led team development and culture-building initiatives to operationalize strategic values, including Enneagram and Clergy Confidentiality

Participated in committees for team personnel searches and positional adaptations

Networked with healthcare leaders and parallel departments of different institutions to increase trust and collaboration across healthcare systems

Provided trauma-informed care for patients and families in a multitude of situations and circumstances

Supported staff during and after high-intensity cases through creative and effective support programs

Coordinated on a supervisory team to oversee operations for a 64-person department, overseeing performance, staffing, and service delivery

Led hiring, onboarding, and performance development

Partnered with HR to rollout new policy and standardization regarding hiring practices and employee retention

Built workforce schedules to optimize operational efficiency

Assembled monthly datasets into mobile dashboard

Managed high-value member relationships to support retention

Negotiated regional vendor contracts and oversight

Led regional implementation of membership database system transition for the local district

Delivered graduate-level instruction in counseling theory and applied pastoral care

Led curriculum redesign integrating contemporary evidence-based counseling models

Standardized pedagogical framework across courses

Mentored chaplain students in clinical competence and vocational formation

Provided individualized career development and contextualized support

Ensured educational regulatory and legal compliance to DOE and ACPE standards