Luke Johnston

• 2+ years training experience to new hires on processes, expectations, practices, and equipping with tools for success within the workplace
• Developed innovative training techniques to standardize training delivery.
• Regularly evaluated training effectiveness through feedback and performance assessments.
• Promoted a culture of continuous improvement through ongoing education initiatives.
• Mentored staff to enhance work environment and boost morale.
• Provided guidance to team members on best practices in customer service.
• Extensive knowledge of workplace training systems, sites, and apps

• Delivered exceptional customer service in fast-paced restaurant setting.
• Served food and beverages to customers daily, ensuring satisfaction.
• Enhanced drive-thru customer experience through effective communication.
• Executed preparation and assembly of food orders according to company standards, ensuring quality and consistency.
• Assisted team members during peak hours to maintain operational efficiency.
• Utilized technology including headsets, iPads, and POS systems for order processing.

• Delivered customer service during peak hours, contributing to smoother operations.
• Trained team members on breakfast and lunch item preparation, fostering skill development.
• Prepared and assembled food orders daily, ensuring adherence to company standards.
• Supported janitorial tasks to maintain cleanliness and safety standards.

• Crafted a variety of lattes, teas, and coffee beverages to meet customer preferences.
• Prepared food items, including salads, wraps, and pastries, ensuring high-quality meals for customer orders.
• Delivered exceptional customer service to enhance client satisfaction.
• Executed daily business transactions, contributing to smooth operations.
• Managed delivery services, guaranteeing on-time arrival of products to customers.
• Performed janitorial tasks to uphold cleanliness and safety standards.

Delivered personal care and support to elderly clients in home settings.

• Assisted with ambulation and toileting to promote independence.
• Provided protective supervision to safeguard client well-being.
• Maintained clean, safe, and comfortable environments to promote client well-being.
• Created a supportive atmosphere for elderly clients to foster emotional security and comfort.
• Built trusting relationships through active listening and empathy to enhance client engagement.
• Maintained accurate documentation of client progress and services provided.
• Conducted light housekeeping to enhance clients' living conditions.

• Led weekly live musical performances for congregation of 200 members, enhancing worship experience.
• Collaborated with team to execute live performances seamlessly in structured, time-sensitive environment, ensuring positive worship experiences.
• Developed strong stage presence and coordination skills through focused practice, enhancing overall performance quality.
• Memorized songs within one to four days to maintain performance schedule.