Luke Lake
Tempe,AZ
Summary
Leasing and customer experience professional with a strong background in hospitality and multifamily housing. Proven success in lease-up environments, driving occupancy growth, delivering engaging tours, and executing marketing strategies. Skilled in sales, resident relations, and property operations with growing experience in financial and administrative processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Leasing Professional
Greystar, Broadstone 7th Street (Lease-Up)
09.2024 - Current
- - Increased property occupancy from 0% to 90%+ during lease-up phase
- - Conducted tours and drove leasing/sales activity
- - Created marketing content for social media platforms and community outreach
- - Planned and executed resident events
- - Utilized RealPage (OneSite) for leasing operations
- - Assisted with delinquency, receivables, renewals, and notices
HOST/BUSSER
Si Señor Restaurant
05.2024 - 09.2024
- - Managed guest flow and reservations
- - Delivered strong customer service in high-volume environment
- - Resolved guest concerns and supported team operations
SERVER / HOST / BUSSER
Si Señor Restaurant
10.2020 - 12.2023
- - Provided excellent customer service and built guest relationships
- - Managed multiple responsibilities in fast-paced setting
- - Handled reservations, inquiries, and conflict resolution
Education
High School Diploma -
Farmington High School
Farmington, NM05.2022
Skills
- Customer Service Conflict Resolution Closing Techniques Fast Learner
- Resident Experience/Bilt Microsoft Office RealPage (OneSite)
- Social Media Marketing Resident Event Planning Fair Housing Awareness & Compliance
- Delinquency & Receivables Renewals Notices Team Collaboration Communication
Certification
Driver’s License
Timeline
Leasing Professional
Greystar, Broadstone 7th Street (Lease-Up)
09.2024 - Current
HOST/BUSSER
Si Señor Restaurant
05.2024 - 09.2024
SERVER / HOST / BUSSER
Si Señor Restaurant
10.2020 - 12.2023
High School Diploma -
Farmington High School