Luke Lambert
St. Petersburg,FL
Summary
Experienced Billing Manager adept at streamlining billing processes to increase efficiency and accuracy. Skilled in resolving billing disputes, enhancing team collaboration, and implementing strategic process improvements. Excels in driving productivity gains and fostering a positive workplace environment. Eager to contribute to financial and operational success in a dynamic team
Overview
11
11
years of professional experience
Work History
Billing Manager
Our Town America
Clearwater, FL
01.2018 - Current
- Resolve billing disputes swiftly for customers and troubleshoot billing system issues in collaboration with IT.
- Prepare and oversee monthly billing reports and analyses to track efficiency and accuracy.
- Collaborate with the sales team to ensure accurate billing of orders and maintain accurate customer records in accounting systems.
- Monitor customer account details for irregularities like non-payments and delayed payments.
- Participate in process improvement initiatives and develop performance improvement plans to enhance departmental efficiency.
- Reconcile monthly bank statements and manage daily cash postings from bill.com or electronic payment methods.
- Conduct regular audits of billing activities and manage the setup and billing of complex client accounts to ensure compliance.
- Provide support to the Accounts Payable department regarding vendor inquiries or dispute resolution.
- Analyze billing processes, research discrepancies, and recommend improvements to expedite cycle time and enhance customer satisfaction.
- Develop and implement efficient billing procedures and coordinate interdepartmental efforts to improve integration with customer service functions.
Assistant Store Manager
Walgreens
St. Petersburg, FL
01.2014 - 01.2018
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Formed and sustained strategic relationships with clients.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Ensured compliance with all safety regulations throughout the store premises.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer
- Delegated work to staff, setting priorities and goals.
Education
Some College (No Degree) - Counseling Psychology
Saint Petersburg College
Saint Petersburg, FLSkills
- Revenue Cycle Management
- Staff Training & Development
- Accounts Receivable Management
- Collections Management
- Report Preparation
- Payment Posting
- Process Improvement
- Operations Monitoring
- Audit support
References
References available upon request.
Timeline
Billing Manager
Our Town America
01.2018 - Current
Assistant Store Manager
Walgreens
01.2014 - 01.2018
Some College (No Degree) - Counseling Psychology
Saint Petersburg College
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