Luke J. LeBlanc
Port St. Lucie,USA
Summary
Dedicated and professional individual with a strong drive to enhance organizational efficiency through successful strategies. Skilled in utilizing data analysis for valuable insights into HR initiatives. Excellent communication and interpersonal skills. Committed to pursuing best practices in employee development and retention.
Overview
8
8
years of professional experience
Work History
Recruitment Specialist
Indian River State College
11.2024 - Current
- Organize events at IRSC and at local area high schools
- Coordinate with many other departments to create an environment of professionalism and excellence
- Attend events at local area high schools and do presentations to students
- Work individually with students to ensure completed applications and provide them with information on next steps in their academic life
- Do presentations to groups of students about what our college offers to them
Supervisor
iVox Solutions
06.2023 - 10.2024
- Began as agent taking calls and assisting customer with financial and technical needs
- Promoted to escalations team within three months
- Promoted to Supervisor position within one week of previous promotion
- Roles included with supervisor position are maintaining a spreadsheet with agent’s timecards
- Managing employees calls and reviewing the quality of their calls
- Maintaining a cohesive work environment using disciplinary action and strict guidance mixed with a fun and engaging environment
- Ensure that the customer has a good experience with our company via oversight of employees calls and frequent training of the employees to better equip them
Stocking Associate
Wal-Mart Stores, Inc.
05.2020 - 06.2023
- Interact with and provide outstanding customer service to consumers daily
- Daily maintain and organize employer’s internal warehousing space for efficient delivery of products by various trucking companies
- Sort and process products through employer’s internal software systems to enable rapid resale to customers
- Oversee and assume responsibility for delivery of products into employer’s warehousing space to ensure that all trucks are fully emptied in a rapid and safe manner
- Ensure customer facing products and shelves are adequately stocked to promote sales
Associate
Wendy’s International, Inc.
07.2017 - 08.2019
- Interacted with and assisted customers daily
- Managed a cash register while assisting customers and consistently balanced my drawer
- Handled a variety of roles and responsibilities within the organization including but not limited to cashier, cook, maintenance, etc
Education
Master of Arts - Biblical Studies
Veritas Baptist College
Online04-2027
Bachelor of Science - Public Policy, and Leadership
Indian River State College
Port St. Lucie, Florida12.2023
Associate of Arts - Business
Indian River State College
Ft. Pierce, FL08-2021
Skills
- University Talent Acquisition
- Recruitment Expertise
- Talent Acquisition
- Client Support
- Effective Listening
- Analytical Problem Solving
- Efficient Data Management
- Client Relationship Management
- Conflict Resolution
- Customer Service Expertise
- Results Driven
- Team Leadership
Accomplishments
- Supervised a team of 20 staff members.
- Collaborated with a team of sales professionals in the development of a pitch-sales campaign.
Timeline
Recruitment Specialist
Indian River State College
11.2024 - Current
Supervisor
iVox Solutions
06.2023 - 10.2024
Stocking Associate
Wal-Mart Stores, Inc.
05.2020 - 06.2023
Associate
Wendy’s International, Inc.
07.2017 - 08.2019
Master of Arts - Biblical Studies
Veritas Baptist College
Bachelor of Science - Public Policy, and Leadership
Indian River State College
Associate of Arts - Business
Indian River State College
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