Luke Longoria
Cibolo,TX
Summary
Im a server with a strong work ethic and exceptional customer service experience at JW Marriott. Expert in guest engagement and menu memorization, I enhanced customer loyalty through effective complaint resolution and maintained high cleanliness standards. Proven ability to thrive in high-volume dining environments while training new team members on best practices.
The guest experience is of the utmost priority, their problems are always my own to handle accordingly.
During my time with the JW, I was promoted at least 3 times from when I was 16 and could begin a career, to now as a 21 year old.
My biggest accomplishment is knowing that my team relies on me as a contributor. I am a leader where in my current position and am looked upon for guidance from my colleagues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server At Fiamme Pizzeria
JW Marriott
08.2024 - Current
- Provided exceptional customer service by responding to inquiries and ensuring guest satisfaction.
- Assisted in menu knowledge, guiding customers through selections and making recommendations.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Maintained cleanliness and organization of dining area, adhering to health standards.
- Processed payments efficiently using point-of-sale systems, ensuring accurate transaction handling.
- Trained new team members on service protocols and best practices for guest engagement.
- Resolved customer complaints effectively, enhancing overall dining experience and loyalty.
- Participated in inventory management, assisting in stock counts and supply ordering processes.
- Cultivated warm relationships with regular customers.
Restaurant Support Staff, Cibolo Moon
JW Marriott San Antonio Hill Country Resort & Spa
08.2020 - 09.2024
- Delivered exceptional customer service to enhance guest experiences and satisfaction.
- Coordinated daily operations to ensure seamless resort functionality and guest engagement.
- Streamlined communication between departments to improve workflow efficiency and collaboration.
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Handled extremely high guest volume efficiently
Education
High School Diploma -
Byron P. Steele Highschool
1300 FM1103, Cibolo, TX 7810804.2023
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Cleanliness standards
- Safe food handling
- Menu memorization
- Food running
- High volume dining
Certification
- I am certified in food handling and currently licensed to do so.
- I have gone through the Texas Alcoholic Beverage Commission (TABC) Class and am certified to sell alcohol in the state.
Timeline
Server At Fiamme Pizzeria
JW Marriott
08.2024 - Current
Restaurant Support Staff, Cibolo Moon
JW Marriott San Antonio Hill Country Resort & Spa
08.2020 - 09.2024
High School Diploma -
Byron P. Steele Highschool