Luke Loya
105 Garden Lily Lane Summerville,SC
Summary
Strategic professional focused on driving organizational success through effective relationship building and impactful initiatives. Experienced in policy development, performance management, and operational improvement. Prepared to leverage strong communication skills and attention to detail to deliver meaningful results.
Overview
15
15
years of professional experience
Work History
Business Development Representative
Interim Healthcare
North Charleston, SC
05.2023 - 10.2025
- I achieved 15%growth in my territory
- Worked closely with target accounts to provide education, coordination and follow through on referrals to create strong working relationships.
- Conducted initial information meetings with potential clients or patients to educate and plan the appropriate level of care.
- Led collaboration with home health team to educate and coordinate the transition from home health to hospice care.
- Assisted sales team with client outreach efforts. and clinical teams to create a positive impact internally, as well as externally, in the community.
- Coordinate the referral process for all three service lines.
- Expected to complete weekly sales call and reports on time.
- Develop and implement strategic marketing plans that align with the overall company objectives.
Community Relations Representative
Unity Hospice & Palliative Care
Summerville, SC
09.2022 - 05.2023
- Established and maintained relationships with ACO leadership team overseeing three hospital campuses to enhance collaboration.
- Fostered healthy relationships with community providers, generating appropriate referrals for hospice care services.
- Conducts initial meetings with the patient and family, giving an overview of the hospice philosophy, and obtains consents for care.
- Surpassed referral and admission goals through strategic outreach efforts.
- Has achieved preferred provider status with numerous referral sources.
- Generated weekly routing, weekly statistics, and strategic reports to sustain discipline, to achieve specific referral goals.
- Logged all contacts and sales activity to track outreach effectiveness.
- Promoted a positive and professional image of the company.
- Developed a business plan that focuses on ways to implement growth for our organization.
Practice Manager
Medical Associates of NWI
Portage, IN
02.2015 - 09.2022
- Assumed a leadership role in a pulmonary, critical care, and internal medicine practice by assisting in the development of physician goals and expectations.
- Manage day-to-day operations of the practice.
- Recruit, interview, hire, and train providers, and medical staff.
- Streamlined processes for managing patient satisfaction and practice efficiency. for managing patient satisfaction, time, and effectiveness within the practice.
- Developed comprehensive tracking processes to monitor and enhance patient satisfaction.
- Assist in the management and maintenance of our EMR.
- Maintain strict patient and physician confidentiality.
- Cultivated and managed relationships with key clients, vendors, and community partners to support practice growth.
- Coordinate marketing activities and policies to promote services.
- Ensured cost-effectiveness of medical supplies, equipment, materials, and projects.
Account Executive
Harbor Light Hospice
Crown Point, IN
12.2013 - 12.2014
- Increased the census by 36% and held a 68% conversion rate from referral to patient over 11 months.
- Developed and maintained strong relationships with physicians, case managers, social workers, hospitals, and skilled nursing facilities throughout Northwest Indiana to enhance collaboration and referral efficiency.
- Executed contracts with facilities while educating health care professionals, patients, and families on services, improving understanding and utilization.
- Coordinated referral process with team, ensuring effective communication and timely production; generated weekly routing, statistics, and strategic reports to meet referral goals.
- Assisted patients with various medical diagnoses, including COPD, cardiac issues, Parkinson's disease, cancer, diabetes, dementia, and Alzheimer's.
Sale Representative
Lincare
Merrillville, Indiana
03.2011 - 12.2013
- Identified and developed strong relationships with physicians, case managers, respiratory therapists, and other healthcare providers throughout Northwest Indiana.
- Delivered high-quality service to patients and referral sources, enhancing satisfaction and loyalty.
- Planned client relationship-cultivating events to promote growth, resulting in the expansion of the clientele base by 40%.
- Conducted weekly in-services for referral sources, educating them on Lincare’s equipment to improve referral outcomes.
- Initiated targeted marketing strategies for effective territory management, increasing brand presence.
- Ranked 4th in Lincare for total growth nationwide in 2013.
Education
Emergency Medical Technician -
Pelham Training Institute
Bloomington, IN05-2011
Bachelor of Arts - Business Administration And Management
The University of Texas At San Antonio
San Antonio, TX05-2007
Skills
- Budgeting proficiency
- Managing electronic medical records through EPIC, Athena Health, Careport, and MatrixCare
- Excellent verbal communication
- Trella Health
- Proficient in Salesforce and Mondaycom
- Inventory management
- Recruit, hire, and train staff
- Contract negotiations
- Conflict resolution
- Customer service-oriented
- Deadline-oriented
- Quality assurance control
Timeline
Business Development Representative
Interim Healthcare
05.2023 - 10.2025
Community Relations Representative
Unity Hospice & Palliative Care
09.2022 - 05.2023
Practice Manager
Medical Associates of NWI
02.2015 - 09.2022
Account Executive
Harbor Light Hospice
12.2013 - 12.2014
Sale Representative
Lincare
03.2011 - 12.2013
Emergency Medical Technician -
Pelham Training Institute
Bachelor of Arts - Business Administration And Management
The University of Texas At San Antonio