Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

LUKE LUCERO

Rio Rancho,NM

Summary

Experienced with focusing on building and maintaining strategic client relationships. Utilizes comprehensive market analysis to develop effective sales plans. Strong understanding of sales techniques and customer service principles.

Professional insurance specialist with track record of delivering client-focused solutions and driving positive outcomes. Adept at navigating complex policies, risk assessment, and customer relationship management. Strong team collaborator, adaptable to changing needs, and consistently reliable in achieving organizational goals. Skilled in sales strategies, policy analysis, and client advisory services.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Insurance Agent

Farmers Insurance
03.2022 - Current
  • Developed and implemented a sustainable growth strategy, exceeding key performance indicators
  • Led a team of licensed sales professionals to build and maintain a strong sales pipeline
  • Managed a service team to efficiently handle customer needs and service tasks
  • Designed and executed marketing strategies to expand reach and attract new prospects
  • Ensured compliance with industry regulations while improving customer satisfaction

Licensed Sales & Service Professional

Allstate Insurance
02.2021 - 03.2022
  • Provided personalized insurance solutions specializing in auto, home, and life policies
  • Exceeded sales goals through strong client relationships and tailored coverage options
  • Assisted with policy renewals, claims, and inquiries to enhance client retention
  • Utilized CRM systems to manage customer data and streamline sales processes

Infantryman

New Mexico Army National Guard
12.2015 - 12.2021
  • Led and executed tactical ground operations, including reconnaissance and defensive maneuvers
  • Operated and maintained advanced weaponry, vehicles, and communication equipment
  • Provided security for personnel and equipment during both combat and peacekeeping missions
  • Gathered and analyzed intelligence to support strategic planning
  • Trained and mentored new recruits to ensure readiness in high-pressure environments

Education

Bachelor of Arts - Criminology, Political Science

University of New Mexico
Albuquerque, NM
05.2021

Certificate - Recruiting. Hiring, And Onboarding Employees

University of Minnesota
Minneapolis, MN
06-2025

Certificate - Financial Markets

Yale University
New Haven, CT
06-2025

Skills

  • Sales & Business Development
  • Customer Relationship Management (CRM)
  • Marketing & Lead Generation
  • Risk Assessment & Advisory
  • Financial Management
  • Regulatory Compliance
  • Leadership & Team Management
  • Data Analytics
  • Customer service
  • Opportunity & Pipeline Management
  • Account management
  • Revenue Growth & Forecasting

Certification

  • Property & Casualty Insurance License
  • Health & Life Insurance License
  • Microsoft Business Analyst Certificate

Additional Information

Proficient in Microsoft Office Suite, CRM software, and digital marketing tools., Experienced in handling high-pressure environments and meeting business targets.

Timeline

Insurance Agent

Farmers Insurance
03.2022 - Current

Licensed Sales & Service Professional

Allstate Insurance
02.2021 - 03.2022

Infantryman

New Mexico Army National Guard
12.2015 - 12.2021

Bachelor of Arts - Criminology, Political Science

University of New Mexico

Certificate - Recruiting. Hiring, And Onboarding Employees

University of Minnesota

Certificate - Financial Markets

Yale University

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