Jesus Millan
Kaufman,TX
Summary
Results driven bilingual professional with 15+ years of customer service experience, 10 years in sales, and 5+ years in leadership. Skilled in team development, client relationships, and achieving performance goals through adaptability, dedication, and a commitment to excellence.
Overview
17
17
years of professional experience
1
1
Certification
2
2
Languages
Work History
Health and Life Insurance Agent
Sutherland Global Services / AFLAC
Kaufman, TX
12.2023 - Current
- Met sales goals by identifying cross-selling opportunities, delivering exceptional customer service, building strong client relationships to drive retention, and staying current on insurance products and industry updates.
Licensed Health and Life Insurance Agent
Healthledly Insurance Services
Richardson, TX
08.2022 - 12.2023
- Served as a licensed Health and Life Insurance Agent, assessing client needs and recommending appropriate health insurance plans. Cross-sold supplemental policies to meet sales goals while delivering exceptional customer service to support client retention and referrals.
Assistant Manager
Fred Loya Insurance
Dallas, TX
09.2017 - 08.2022
- I supported our Office Manager by coaching sales agents on rapport building, customer relationships, and delivering excellent service to drive automobile insurance sales and client retention. I also underwrote policies and processed endorsements, ensuring compliance with underwriting guidelines and minimizing risk.
Store Manager
Cricket Wireless
Dallas, TX
01.2014 - 09.2017
- Elevated to store manager within five months, overseeing operations of two locations while coaching sales advocates to optimize sales performance and enhance customer service.
Shift Manager
Williams Chicken
Mesquite, TX
05.2009 - 01.2014
- Managed daily shifts by leading team members to provide friendly, efficient service and ensure accurate order fulfillment. Prioritized speed, food quality, and customer satisfaction to maintain high operational standards.
Education
Computer Science Technology - Community College
East Field College
Dallas, TX05-2014
High School Diploma -
Seagoville High School
Dallas, TX01-2012
Skills
- Sales & Business Development
- Customer Service Excellence
- Supervisory & Team Leadership
- Insurance Knowledge & Policy Support
- Call Center Operations & Professional Phone Etiquette
- Client Relationship Management
- HIPAA & Confidential Information Handling
- Organizational & Time Management Skills
Certification
- Life & Health Insurance License September 2022 to September 2027
- Certified Food Safety Manager February 2012 to February 2014
- Non-CDL Class C
Languages
English
Spanish
Additional Information
Authorized to work in the US for any employer
Timeline
Health and Life Insurance Agent
Sutherland Global Services / AFLAC
12.2023 - Current
Licensed Health and Life Insurance Agent
Healthledly Insurance Services
08.2022 - 12.2023
Assistant Manager
Fred Loya Insurance
09.2017 - 08.2022
Store Manager
Cricket Wireless
01.2014 - 09.2017
Shift Manager
Williams Chicken
05.2009 - 01.2014
Computer Science Technology - Community College
East Field College
High School Diploma -
Seagoville High School