Luke Main
Hudson
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
15
15
years of professional experience
Work History
General Manager
Golf Galaxy
Framingham, MA
01.2022 - Current
- Drive sales and profitability through customer satisfaction and report analysis.
- Establish and maintain effective relationships with customers by ensuring high associate engagement and service levels.
- Drive and sustain sales intensity, operations integrity, and profitability within the store by setting high expectations, holding staff accountable, and monitoring and measuring progress to achieve positive results.
- Effectively schedule for the store, develop payroll plans, and monitor payroll daily to ensure the plan is met.
- Uphold Golf Galaxy standards for merchandise presentation.
- Responsible for recruitment, interviewing, and hiring across the store.
- Select, on-board, empower, and develop a highly effective team of individuals.
- Lead consistent evaluation and development of in-store talent.
- Define a clear vision and strategy in order to communicate expectations.
- Demonstrate a flexible leadership style to foster team member engagement, including recognition.
- Create a climate within the store in which staff are motivated to do their best, strong morale, and spirited in their team; shares wins and successes; fosters open dialogue; and creates a feeling of belonging within the team.
- Hold all team members accountable to drive results by being available, removing barriers and obstacles, facilitating change, and providing coaching/feedback related to performance.
- Issue appropriate counseling and disciplinary action to associates who fail to meet our performance standards.
- Drive shrink results through compliance with all guidelines involved in safety, loss prevention, and cash-handling procedures.
- Ensure the completion of training requirements is met across the store.
Territory Manager of Sales
24/7 Golf
04.2020 - 01.2022
- Responsible for sales and distribution of in-home golf simulator units in the greater DFW area.
- Maintaining robust working relationships with customers by ensuring their needs are met and resolving complaints promptly.
- Consistently meeting or surpassing sales targets by persuading customers within an assigned territory to purchase company products and services.
- Analyzing sales and marketing data to identify the most effective sales and marketing strategies.
- Developing innovative sales strategies to enhance sales within an assigned territory.
- Conducting surveys to gain a deeper understanding of customer needs.
- Attending trade shows to promote company products and services.
- Ensuring that brand awareness within an assigned territory aligns with company expectations.
- Motivating sales representatives to achieve sales quotas and evaluating their performance based on their ability or inability to meet sales quotas.
- Monitoring competitors’ sales activity within assigned territory.
Head Golf Professional
Southern Oaks GC
Burleson, TX
01.2016 - 03.2020
- Oversee all golf operations, including pro shop management, lesson programs, and tournament coordination.
- Lead a team of 19 staff members, providing training, scheduling, and performance evaluations.
- Develop and implement member engagement programs and events, resulting in a 30% increase in rounds played.
- Manage merchandise inventory and vendor relationships, achieving consistent revenue growth.
- Provide private and group instruction to members of all skill levels, enhancing player development.
General Manager
Quest Serviced Apartments
Melbourne, Australia
03.2011 - 01.2016
- Directed daily operations to ensure optimal guest satisfaction and service quality.
- Implemented cost control measures, enhancing operational efficiency and profitability.
- Developed and executed marketing strategies, increasing brand visibility and occupancy rates.
- Led recruitment, training, and performance evaluation of staff to maintain high service standards.
- Analyzed financial reports to identify trends, guiding strategic decision-making for revenue growth.
- Fostered relationships with vendors and partners to optimize resource management and service delivery.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Developed comprehensive budget plans, closely monitoring expenses and optimizing cost-saving opportunities.
- Managed daily operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Ensured compliance with industry regulations as well as health and safety guidelines within all aspects of hotel operations.
- Improved overall guest satisfaction by implementing well-coordinated staff training programs and exceptional customer service initiatives.
- Maximized revenue generation through strategic room pricing, inventory management, and upselling techniques at the front desk.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Education
High School Certificate -
Port Macquarie High School
Port Macquarie, Australia01.1998
Associate Degree - undefined
University of Texas at Arlington
Arlington, TexasSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
Timeline
General Manager
Golf Galaxy
01.2022 - Current
Territory Manager of Sales
24/7 Golf
04.2020 - 01.2022
Head Golf Professional
Southern Oaks GC
01.2016 - 03.2020
General Manager
Quest Serviced Apartments
03.2011 - 01.2016
Associate Degree - undefined
University of Texas at Arlington
High School Certificate -
Port Macquarie High School