Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Luke McAden

Collinsville,TX

Summary

Knowledgeable customer service professional with over 3 years of experience in customer communications, sales, and customer retention. Aiming to leverage my skills to successfully fill the Service Writer position at your company.

Overview

3
3
years of professional experience

Work History

Field Service Technician

Crown Lift Trucks
Fort Worth, TX
01.2019 - Current
  • Excellent customer service skills to ensure repeat business and an overall great experience.
  • Served customers and followed outlined steps of service.
  • Resolved problems, improved operations and provided exceptional service.
  • Used coordination and planning skills to achieve results according to schedule.

Education

Associate of Science - Automotvie Mechanics

Texas State Technical College - Waco
Waco, TX
12.2019

A.A.S - Automotive Maintenance Technology

Skills

  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Responding to Difficult Customers
  • Data Entry and Maintenance
  • Verbal and Written Communication
  • De-escalation Techniques
  • Efficient and Detail-Oriented

Additional Information

  • References available upon request

Timeline

Field Service Technician

Crown Lift Trucks
01.2019 - Current

Associate of Science - Automotvie Mechanics

Texas State Technical College - Waco

A.A.S - Automotive Maintenance Technology

Luke McAden