LUKE MOHR

• Proactively contacted 50+ 1–4 star reviews (in-person & phone), achieving a high resolution rate and consistently converting experiences into 5 star outcomes
• Ranked #1 in membership sales from July–September 2024, consistently exceeding location averages
• Led and facilitated a Team Lead roundtable focused on leadership development and operational consistency
• Train and develop staff through new hire orientations and ongoing on-shift coaching to improve performance, consistency, and guest experience
• Lead daily park operations, ensuring safety, efficiency, and strong guest experience

MULTI-LOCATION LEADERSHIP

• Selected to support multiple park locations based on performance and leadership
• Crowley, TX – supported grand opening preparation and execution, successfully flipped negative reviews, assisted with KPI execution during the launch of their membership campaign and again on holiday breaks
• West Palm Beach, FL – selected for stretch assignment to support operations and help stabilize team performance during a period of internal challenges

• Busboy, dishwasher, pantry, and line staff roles
• Prepared and served food in a fast-paced environment
• Maintained cleanliness of dining and kitchen areas
• Delivered strong teamwork and customer service under pressure

• Bag check, ticketing, and cashier duties
• Managed high guest volume efficiently at entry
• Strong communication and customer interaction skills
• Delivered positive guest first impressions