Summary
Overview
Work History
Education
Skills
Certification
Timeline
References
Generic

Cassy Wing Yan Chiu

Feasterville Trevose,PA

Summary

Dynamic and results-driven professional with extensive experience at Starbucks, excelling in team leadership and customer service. Proven track record in staff training and complaint resolution, enhancing operational efficiency. Skilled in cash handling and employee scheduling, consistently achieving high standards in fast-paced environments.

Overview

20
20
years of professional experience
1
1
Certificate

Work History

Shift Supervisor

Starbucks café company
12.2020 - Current
  • Supervisor team members, ensuring smooth shift operations and adherence to company standards
  • Trained new hires on drink recipes, customer engagement, and store policies, improving team performance.
  • Managed cash registers, daily deposits, and inventory, reducing waste through efficient stock control
  • Resolved customer complaints promptly, customer relationship management
  • Ensured compliance with health/safety protocols, achieving a perfect score on inspections
  • Assisted store Manager with promotional execution.
  • Problem Solving and Conflict Resolution

Head Waitress

Terakawa Ramen
11.2014 - 01.2020
  • Supervise a team of ten servers to ensure efficient, high-quality service in a busy casual dining environment.
  • Train, mentor, and motivate staff to achieve service standards and improve team performance
  • Manage table assignments, reservations, and guest flow to maximize seating capacity
  • Handle escalated customer concerns with professionalism, ensuring positive outcomes
  • Assist management with inventory checks, daily reports, and shift scheduling

Bookkeeper

LT Security NJ Inc.
Mount Laurel, NJ
08.2009 - 12.2013
  • Assisted with monthly preparation of Board Reports.
  • Managing account payable, account receivable
  • Responsible for administering online banking function.

Incentive Encoder

Wells Fargo Corporation
Philadelphia
07.2005 - 09.2010
  • Encoded teller work by keying MICR line data on each item.
  • Verified that debits and credits are in balance for each transaction.
  • Encoded checks accurately and rapidly.

Education

Bachelor of Science - Architecture, Art

Temple University Tyler School of Art
Philadelphia, PA
05.2008

Skills

  • Drink Preparation
  • Cash Handling Accuracy
  • Employee Scheduling
  • Work Planning & Prioritization
  • Staff Training & Development
  • Complaint Handling
  • Customer Service Skills

Certification

Food Handler’s License

Timeline

Shift Supervisor

Starbucks café company
12.2020 - Current

Head Waitress

Terakawa Ramen
11.2014 - 01.2020

Bookkeeper

LT Security NJ Inc.
08.2009 - 12.2013

Incentive Encoder

Wells Fargo Corporation
07.2005 - 09.2010

Bachelor of Science - Architecture, Art

Temple University Tyler School of Art

References

Available Upon Request