Kaylee Brock
Aberdeen,NC
Summary
Hardworking and passionate leader gifted at reviewing team tasks to assure quality. Consistently recognized for hard work, attention to detail, and goal achievement. Dedicated to providing the highest standard of service and creating a welcoming environment for customers.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
STARBUCKS COFFEE COMPANY
09.2021 - 02.2024
- Managed shift operations.
- Anticipated customer and store needs by evaluating the environment and customer cues.
- Provided clear, specific, and respectful coaching and feedback on shift to ensure operational excellence while improving employee performance.
- Set the tone for each shift by building rapport with employees and displaying a positive attitude.
- Inventory management.
Barista Trainer
STARBUCKS COFFEE COMPANY
03.2021 - 09.2021
- Trained new employees, sharing knowledge and expertise of coffee.
- Taught company policies and standards to new employees.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Barista
STARBUCKS COFFEE COMPANY
08.2020 - 03.2021
- Memorized core and seasonal beverage recipes.
- Made and served beverages with focus on speed, quality, and consistency.
- Created an environment of warmth and belonging where everyone was welcome.
- Recognized frequent patrons by remembering their names and orders.
Cashier
Harris Teeter
05.2019 - 08.2019
- Performed cash, card, and check transactions to complete customer purchases.
- Addressed customer needs and made product recommendations to increase sales.
Education
GED -
Sandhills Community College
Pinehurst, NC07.2021
Skills
- Staff Supervision
- Critical Thinking
- Drink Preparation
- NRFSP Certified Food Safety Manager
Accomplishments
Earned the title of Barista Champion by competing at the store and district level.
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
09.2021 - 02.2024
Barista Trainer
STARBUCKS COFFEE COMPANY
03.2021 - 09.2021
Barista
STARBUCKS COFFEE COMPANY
08.2020 - 03.2021
Cashier
Harris Teeter
05.2019 - 08.2019
GED -
Sandhills Community College
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