Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Luke Nicklaus

Burnsville,MN

Summary

Proven Customer Service Representative at Skateville, adept in conflict resolution and critical thinking, enhanced customer loyalty through empathetic complaint handling and effective problem-solving. Excelled in a high-stress environment, boosting team performance in delivering consistent service. Skilled in money handling and staff training, achieving notable repeat business growth.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Skateville
Burnsville, MN
06.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Collaborated with team members to develop best practices for consistent customer service delivery.

Education

High School Diploma -

Unity Catholic High School
Burnsville, MN
06.2024

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Money handling abilities
  • Staff Training
  • Sales expertise
  • Assertiveness
  • Conflict Resolution

Volunteer Work

Volunteered on mission trips, camp counselor, and at church

Timeline

Customer Service Representative

Skateville
06.2022 - Current

High School Diploma -

Unity Catholic High School
Luke Nicklaus