Summary
Overview
Work History
Education
Skills
Timeline
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Luke Okland

Peachtree City,GA

Summary

Competent Server's Assistant with a reliable background in supporting front-of-house operations. Demonstrated ability to assist servers efficiently and contribute to a smooth dining experience. Proven track record in maintaining cleanliness and organization while providing excellent customer service.

Overview

4
4
years of professional experience

Work History

Food Delivery Driver

Door Dash
11.2024 - Current
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Navigated efficiently through various routes for timely food deliveries.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.

Takeout Specialist

Palmers
01.2023 - 07.2024
  • Arranged items in containers and bags, segregating items by temperature and optimizing loading order to maximize the stability of to-go containers and protect food during transportation.
  • Resolved customer complaints, offering appropriate solutions while maintaining a professional stature.
  • Built rapport with regular customers through friendly interactions and personalized service recommendations based on their preferences.
  • Balanced multiple tasks simultaneously, managing phone calls, in-person orders, and payment processing without compromising quality or speed of service.
  • Enhanced customer satisfaction by efficiently processing take-out orders and ensuring order accuracy.
  • Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
  • Retained full knowledge of the menu and ingredients to address food allergy questions.
  • Streamlined order fulfillment for faster service by organizing the work area and prioritizing tasks.
  • Handled cash transactions accurately, maintaining organized records of daily sales and receipts.

Servers Assistant

Palmers
01.2022 - 07.2024
  • Kept a close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Bussed tables between courses and loaded and unloaded trays to complete tasks.
  • Monitored dining room inventory and replenished as necessary.
  • Established rapport with customers by providing friendly and attentive service.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Communicated customer needs clearly to kitchen staff for fast, accurate orders.
  • Delivered customer orders promptly and with attention to accuracy.

Pine Straw Spreader

Coweta Spray Solutions
05.2021 - 08.2021
  • Inspected work areas before and after operations to determine the quality and completion of the job.
  • Used tough manual labor to spread pine straw in desired areas for customers.
  • Communicated well with various individuals that I would not typically talk to.

Education

Working On Degree - Aviation

Auburn University
Auburn, AL
04-2028

Skills

  • Problem-solving
  • Food safety
  • Order taking
  • Food presentation
  • Teamwork and collaboration
  • Quick learner
  • Hardworking and responsible
  • Strong multitasking
  • Customer service focus
  • Cleanliness and hygiene

Timeline

Food Delivery Driver

Door Dash
11.2024 - Current

Takeout Specialist

Palmers
01.2023 - 07.2024

Servers Assistant

Palmers
01.2022 - 07.2024

Pine Straw Spreader

Coweta Spray Solutions
05.2021 - 08.2021

Working On Degree - Aviation

Auburn University
Luke Okland