Luke Oliva
Anaheim,CA
Summary
Driven professional with a proven track record at Rodrigo's Mexican Grill, excelling in customer service and POS software management. As Accounting Society President at Fullerton College, demonstrated exceptional communication and team collaboration, enhancing club member engagement and professionalism. Achieved significant improvements in service efficiency and customer satisfaction through multitasking proficiency and a detail-oriented approach.
Overview
6
6
years of professional experience
Work History
Host/Server
Rodrigos Mexican Grill
12.2018 - 08.2024
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted managers with quickly resolving service- and food-related issues.
- Answered phone calls to take orders, give information and document reservations.
- Used cash registers and credit card machines to cash out customers.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Accounting Society President
Fullerton College
08.2023 - 05.2024
- Identified topics of interest for club, researched and invites speakers, and coordinated presentations.
- Organized special activities and events for existing club members, including service projects, parties and procedural meetings.
- Established relationships with club members and maintained positive club standing with trustworthy actions and professionalism.
- Managed club of 30+ members.
Education
Bachelor of Science - Accounting
University of Southern California
Los Angeles, CA05.2026
Associate of Science - Accounting And Business Management
Fullerton College
Fullerton, CA05.2024
High School Diploma -
Canyon High School
Anaheim, CA05.2022
Skills
- Team Collaboration
- Customer Service
- Multitasking proficiency
- Professional Appearance
- POS Software
- Detail Oriented
- Exceptional communication
- Meeting facilitation
- Cross-Functional Teamwork
- Schedule Management
Timeline
Accounting Society President
Fullerton College
08.2023 - 05.2024
Host/Server
Rodrigos Mexican Grill
12.2018 - 08.2024
Bachelor of Science - Accounting
University of Southern California
Associate of Science - Accounting And Business Management
Fullerton College
High School Diploma -
Canyon High School
Similar Profiles
Fatima GarciaFatima Garcia
Restaurant Hostess at Rodrigos Mexican GrillRestaurant Hostess at Rodrigos Mexican Grill
Lisa NethingLisa Nething
Server at Pepes Mexican Restaurant & CantinaServer at Pepes Mexican Restaurant & Cantina
Inez HernandezInez Hernandez
Cook Trainer at cafe rio Cafe Rio Mexican Grill grillCook Trainer at cafe rio Cafe Rio Mexican Grill grill
Hannah FrancoHannah Franco
Associate at In N OutAssociate at In N Out
Mike HoangMike Hoang
Apprentice Plumber at Savant PlumbingApprentice Plumber at Savant Plumbing