Luke Patterson
Russellton,PA
Summary
I am a Pet Stylist at Petco with a proven track record of enhancing customer satisfaction through personalized grooming services. Skilled in animal behavior and problem-solving, I consistently exceed expectations while maintaining a clean environment. Recognized for educating pet owners and improving grooming efficiency, I am dedicated to delivering exceptional service and fostering lasting relationships. Also I'm reliable and punctual with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. I'm highly organized and hardworking with good communication and multitasking abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pet Stylist
Petco
02.2023 - Current
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Developed creative solutions for challenging pet styling requests, exceeding customer expectations with almost every finished product.
- Provided exceptional customer service, addressing any questions or concerns promptly and professionally to ensure satisfaction with each grooming experience.
- Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.
- Assisted in store merchandising efforts by creating eye-catching displays featuring grooming products available for purchase.
- Continuously updated knowledge on new pet styling trends and products, staying current with industry developments.
- Educated pet owners on proper grooming techniques and at-home care, promoting healthier pets and reduced need for professional intervention.
- Improved time efficiency by streamlining grooming processes, allowing for more appointments per day.
- Sterilized grooming and styling area, tools and implement by using antibacterial soap and rubbing alcohol.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
Lot Attendant
#1 Cochran Mazda
06.2022 - 12.2022
- Assisted with maintaining an organized and clean lot, contributing to a positive dealership appearance.
- Assisted in managing key check-in/check-out system, ensuring that all keys are properly tracked and accounted for throughout daily operations.
- Built positive relationships with customers through friendly and professional interactions while providing exceptional service during their dealership visit.
- Followed safety protocols for personal, guest and automobile safety.
- Contributed to a professional atmosphere through courteous communication with customers, staff, and vendors.
Server
Stack'd Burger Bar
01.2020 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Manager
McDonald's
10.2018 - 04.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
High School Diploma -
Deer Lakes High School
Cheswick, PA06-2022
Skills
- Maintaining Clean Environments
- Professional appearance
- Strategic Decision-Making
- Self-Directed Motivation
- Work prioritization
- Professionalism
- Endurance and Strength
- Sales and upselling techniques
- Animal behavior
- Problem-solving
- Consistent Reliability
Certification
* Mandated Child Abuse Reporter
* Serv Safe
Timeline
Pet Stylist
Petco
02.2023 - Current
Lot Attendant
#1 Cochran Mazda
06.2022 - 12.2022
Server
Stack'd Burger Bar
01.2020 - 06.2022
Manager
McDonald's
10.2018 - 04.2022
High School Diploma -
Deer Lakes High School
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