Luke Petersen
Batavia
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilized communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty in multiple different companies.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Abbey Farms
11.2022 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Responded to customer requests for products, services, and company information
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients
Maintenance Crew Member
Orchard Valley Golf Course
05.2024 - 08.2024
- Ground maintenance crew
- Used critical thinking skills to alleviate issues efficiently with minimal supervision
Cook
Kane County Cougars
06.2022 - 08.2023
- Prepared meals efficiently under time constraints for timely service during peak hours
- Prepared multiple orders simultaneously during peak periods with a high accuracy rate, maximizing customer satisfaction, and repeat business
Coach
Playpen Sports Academy
04.2024 - 07.2024
- Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Facilitated open communication between players, parents, staff members, ensuring that all concerns were addressed promptly and effectively.
Education
Bachelor’s - Industrial Engineering
University of Iowa
Iowa City, IA05.2028
High School Diploma -
Batavia High School
Batavia, IL05.2024
Skills
- Team Development
- Active Listening
- Critical Thinking
- Problem-Solving
- Customer Service
- Relationship Building
- Complaint Handling
Timeline
Maintenance Crew Member
Orchard Valley Golf Course
05.2024 - 08.2024
Coach
Playpen Sports Academy
04.2024 - 07.2024
Customer Service Representative
Abbey Farms
11.2022 - 11.2024
Cook
Kane County Cougars
06.2022 - 08.2023
Bachelor’s - Industrial Engineering
University of Iowa
High School Diploma -
Batavia High School
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