Luke Priddy
Keller
Summary
Customer-focused professional with expertise in delivering efficient service in high-volume environments. Skilled in learning new systems rapidly, managing multiple priorities, and maintaining composure under pressure. Background in customer service and technical troubleshooting, emphasizing relationship building and effective problem resolution.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PERSONAL SHOPPER
Central Market
Southlake
07.2020 - Current
- Provided exceptional customer service in fast-paced retail environment, enhancing customer satisfaction.
- Assisted customers in fulfilling requests and resolving issues, contributing to a positive shopping experience.
- Use technology-driven order systems with accuracy and efficiency.
- Balance multiple priorities while staying organized and detail-oriented.
- Enhanced communication and collaboration skills through active participation in daily team operations.
FRONT OF HOUSE TEAM MEMBER
Chick-Fil-A
North Richland Hills
06.2018 - 03.2020
- Delivered friendly, efficient service in high-volume customer environment, enhancing customer satisfaction.
- Facilitated positive customer experiences through clear communication and reliable support, fostering customer loyalty.
- Worked effectively under pressure while maintaining accuracy and professionalism.
- Received recognition for outstanding performance through two Partner Appreciation Awards.
Education
Associate of Arts - C++
Tarrant County College
TX03-2026
Skills
- Customer service
- Product knowledge
- Data analysis
- Excel
- Power BI fundamentals
- Digital troubleshooting
- Microsoft 365
- Windows 10/11
- Git/GitHub
Core Qualifications
- Customer service and relationship building
- Verbal communication and active listening
- Problem-solving and resolution-focused support
- Fast learning and information retention
- Handling high-volume interactions with accuracy
- Multitasking across systems and workflows
- Microsoft 365 and digital tools
- Process documentation and attention to detail
- Technology troubleshooting and online support
- Team collaboration and accountability
Projects And Labs
Technical Projects / Independent Learning
- Built hands-on experience learning new systems, tools, and workflows through personal lab projects.
- Practiced analyzing issues, following repeatable procedures, documenting workflows, and using technology to support decision-making.
- Developed comfort working across multiple platforms and learning unfamiliar tools quickly.
- Used Python and related tools to automate repetitive tasks and improve efficiency.
Certification
- Certified Defensive Security Analyst (CDSA), Hack The Box, 2025
- Certified Penetration Testing Specialist (CPTS), Hack The Box, 2025
- CompTIA Security+, In Progress, 2026
- Foundations of Cybersecurity, Google, 2024
- Python for Data Science, AI & Development, IBM, 2024
- Programming with JavaScript, Meta, 2024
- App Development with Swift Associate, Apple, 2023
- CompTIA Network+, In Progress, 2026
Timeline
PERSONAL SHOPPER
Central Market
07.2020 - Current
FRONT OF HOUSE TEAM MEMBER
Chick-Fil-A
06.2018 - 03.2020
Associate of Arts - C++
Tarrant County College