Luke Pringle
Shawnee,KS
Summary
Auto Damage Appraisal Specialist with hands-on experience in evaluating and assessing physical damage to vehicles. Skilled in accurate damage estimation, repair cost analysis, and effective communication with clients and repair shops. Strong focus on team collaboration and achieving results, adapting readily to changing needs. Reliable and flexible, known for professionalism and high standards in delivering results.
Overview
30
30
years of professional experience
Work History
General Manager
Pringle Auto Body & Sales, Inc.
Kansas City, KS
01.2010 - Current
- Directed daily operations to enhance efficiency and service quality.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Handled customer service from initial contact through the entire repair process and final delivery.
- Assessed collision damage accurately and efficiently providing a blueprint for repairs back to pre accident condition.
- Cultured and enhanced relationships with insurance partners and vendors.
- Oversaw multiple large DRP relationships
Service Advisor/Estimator
Pringle Auto Body & Sales, Inc
Kansas City, KS
01.2001 - 01.2010
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinated vehicle service appointments, optimizing scheduling for maximum productivity.
- Collaborated with technicians to ensure accurate diagnosis and repair recommendations.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Proficient use of all 3 major estimating platforms..Mitchell, Audatex, and CCC
Production Manager
Pringle Auto Body & Sales, Inc
Kansas City, KS
02.1996 - 01.2001
- Oversaw daily production operations to ensure timely completion of automotive repair projects.
- Implemented quality control processes to enhance product standards and reduce rework rates.
- Developed scheduling systems to optimize resource allocation and meet service deadlines.
- Resolved issues quickly to maintain productivity goals.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Reviewed work for quality and compliance with company standards and design specifications.
- Estimated labor requirements to support anticipated workload.
- Standardized production procedures, job roles, and quality assurance guidelines.
- Enhanced production efficiency by streamlining processes and implementing lean manufacturing techniques.
Education
Associate of Science - Business
Neosho County Community College
Chanute, KSBachelor of Science - Criminal Justice
Washburn University
TopekaSkills
- Experienced with various software platforms
- Proficient in CCC, Audatex, and Mitchell
- Expert In Appraisal KPI's
- Zero leakage and zero overwrite
- Understanding of cycle time, repair vs replace, severity, and cost effective strategies in estimate writing
- Expertise in Collision Repair methods and ADAS Calibration
- I-CAR and ASE training
- Total Loss evaluations and settlements
- Title requirements
- PPG MVP Estimating Certification
Timeline
General Manager
Pringle Auto Body & Sales, Inc.
01.2010 - Current
Service Advisor/Estimator
Pringle Auto Body & Sales, Inc
01.2001 - 01.2010
Production Manager
Pringle Auto Body & Sales, Inc
02.1996 - 01.2001
Associate of Science - Business
Neosho County Community College
Bachelor of Science - Criminal Justice
Washburn University