Luke Rattler
CHICAGO,US
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
3
3
years of professional experience
Work History
Branch Manager 1575
Enterprise Rent-A-Car
11.2023 - Current
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
- Maintained friendly and professional customer interactions.
Branch Manager 15D3
Enterprise Rent-A-Car
11.2022 - 11.2023
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Station Manager 15MD
Enterprise Rent-A-Car
06.2022 - 11.2022
- Improved station efficiency by implementing new operational strategies and streamlining processes.
- Managed staff schedules for optimal coverage, ensuring excellent customer service and smooth operations.
- Developed and implemented safety protocols to maintain a secure working environment for employees.
- Enhanced employee performance by providing ongoing training, coaching, and feedback.
Assistant Manager 1503
Enterprise Rent-A-Car
01.2022 - 06.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Assistant Manager 1575
Enterprise Rent-A-Car
10.2021 - 01.2022
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Management Trainee 1575, 15MD, 1503, 1503
Enterprise Rent-A-Car
08.2020 - 10.2021
- Improved management skills by participating in rigorous training programs and workshops.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
Education
BBA - Marketing
Northwood University
Midland, MI05.2020
Skills
- Employee Development
- Customer Service
- Process Improvement
- Operations Management
YouTube Gaming Channel
As we move more in a content creation driven whole. I want to continue to utilize my background in Marketing to continue to hone new skills. I have been practicing creating content and video production for YouTube.
Timeline
Branch Manager 1575
Enterprise Rent-A-Car
11.2023 - Current
Branch Manager 15D3
Enterprise Rent-A-Car
11.2022 - 11.2023
Station Manager 15MD
Enterprise Rent-A-Car
06.2022 - 11.2022
Assistant Manager 1503
Enterprise Rent-A-Car
01.2022 - 06.2022
Assistant Manager 1575
Enterprise Rent-A-Car
10.2021 - 01.2022
Management Trainee 1575, 15MD, 1503, 1503
Enterprise Rent-A-Car
08.2020 - 10.2021
BBA - Marketing
Northwood University