Summary
Overview
Work History
Education
Skills
Timeline
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Luke Rios

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level insurance sales position. Ready to help the team achieve company goals!

Overview

2
2
years of professional experience

Work History

Sales Associate Intern

ClearDefense Pest
05.2022 - 08.2022
  • Greeted potential customers and helped with product questions, selections, and purchases through door-to-door selling.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Quoted prices, credit terms and other bid specifications.
  • Developed, maintained and utilized diverse client base.
  • Recorded accurate and efficient records in customer database.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Met existing customers to review current services and expand sales opportunities.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Negotiated prices, terms of sales and service agreements.
  • Stayed current on company offerings and industry trends.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Maintained current knowledge of evolving changes in marketplace.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Presented professional image consistent with company's brand values.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Set and achieved company defined sales goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Pizza Delivery Driver

Donatos
01.2021 - 11.2021
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.

Lifeguard

Olde Stone Country Club
05.2020 - 07.2021
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Provided friendly customer service to guests and addressed concerns.
  • Monitored safety of guests in and around swimming pool.
  • Attentively monitored swimmers to identify distress.

Education

Bachelor of Science - Business Administration And Management

Western Kentucky University
Bowling Green, KY
06.2024

Skills

  • Problem-Solving
  • Product and Service Sales
  • Friendly and Outgoing
  • Product Knowledge
  • Sales Goals Attainment
  • Relationship Building
  • Upselling and Cross-Selling
  • Product Recommendations
  • Ambitious and Highly Motivated

Timeline

Sales Associate Intern

ClearDefense Pest
05.2022 - 08.2022

Pizza Delivery Driver

Donatos
01.2021 - 11.2021

Lifeguard

Olde Stone Country Club
05.2020 - 07.2021

Bachelor of Science - Business Administration And Management

Western Kentucky University

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Luke Rios