Luke Roberts
Manager/Customer Service
Scottsdale,AZ
Summary
A talented and driven customer service expert with extensive experience in the customer service business.
Solid team player with an engaging, pleasant manner and proven ability to develop relationships with clients.
Motivated to cultivate client loyalty and contribute towards the company's success.
Specialize in quality, speed, and process optimization; articulate, energetic, and results-oriented.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Customer Service Associate
711 Convenience Stores
Scottsdale , AZ
10.2022 - Current
- Improved customer service goals by 15%.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved accounting, service and delivery concerns.
- Worked flexible schedule and extra shifts to meet business needs
- Stocked, tagged and displayed merchandise as required
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Shift Leader/Manager
Walgreens Boots Alliance
Scottsdale , AZ
05.2021 - 10.2022
- Trained back-up associates and led crew members in managing operations of storefront.
- Managed 4-6 employees on any given shift.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensures inventory counts and on-hand quantities are accurate, including basic departments, overstock locations, and stockroom.
- Performed basic department pricing and making daily changes in prices, ensuring accuracy.
Receptionist/ House Manager
Crossroads Mission-Homeless Shelter and Recovery Center
Scottsdale , AZ
12.2019 - 10.2020
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Managed all intake and discharge paperwork and procedures for residents.
- Achieved 100% satisfaction rating through proactive call resolutions of customer issues.
- Performed clerical work such as sorting mail, restocking supplies and typing documents.
- Answered phone promptly and directed incoming calls to correct offices.
- Connected callers with appropriate professional, department or business.
- Maintained accurate records of calls placed and received.
Assistant Manager
Dominos Pizza
Scottsdale , AZ
09.2014 - 12.2019
- Increased Yearly Sales goal by 8%
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Education
High School Diploma -
Kofa High School
Yuma, AZSkills
Data Entry and Maintenanceundefined
Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning
Timeline
Customer Service Associate
711 Convenience Stores
10.2022 - Current
Shift Leader/Manager
Walgreens Boots Alliance
05.2021 - 10.2022
Receptionist/ House Manager
Crossroads Mission-Homeless Shelter and Recovery Center
12.2019 - 10.2020
Assistant Manager
Dominos Pizza
09.2014 - 12.2019
High School Diploma -
Kofa High School
Assistant Manager, Dominos Pizza- 2015-2019
Certified Shift Lead, walgreens - 20212022
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