Luke Sammons
Roanoke,TX
Summary
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Temporary Associate
Tommy Tamale
04.2024 - 05.2024
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Demonstrated exceptional flexibility, filling in for various roles and ensuring operational continuity.
- Provided top-notch customer service and maintained high-quality standards across all products.
Machine Operator
Spectra
01.2023 - 02.2024
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Operated complex machinery with precision, contributing to the production of high-quality gutter rainware products.
- Maintained rigorous safety and quality standards, collaborating effectively with team members to meet production goals.
Customer Service Agent
Worldwide Flight Services
04.2022 - 12.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered comprehensive passenger services, including reservations, ticketing, and baggage handling, ensuring a seamless travel experience.
- Demonstrated cultural sensitivity and conflict resolution skills in a fast-paced airport environment.
Merchandise Associate
Walmart
07.2021 - 12.2021
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Ensured excellent customer service, product knowledge, and inventory management in a busy retail setting.
- Maintained an organized sales floor and contributed to a positive shopping experience for clients.
Floater
Dickies BBQ
06.2020 - 06.2021
- Served in multiple capacities, including cashier, pit master, and kitchen associate, enhancing guest experiences through friendly service.
Courtesy Clerk
Tom Thumb
04.2019 - 04.2020
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Education
Certificate - Informational Technology
Perscholas
Dallas, TX11.2023
High School Diploma -
Byron Nelson High School
Trophy Club, TX06.2022
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer interaction
- Workplace Safety
- Cash Handling
- Customer Engagement
- Decision-Making
- Complex Problem-Solving
- Relationship Building
- Courteous and Professional
- Flexible Schedule
- Oral communication
- Work Planning and Prioritization
- Client Engagement
- Issue Resolution
- Data Entry
- Customer service orientation
- Product Inspection
- Point of sale operation
- Inventory and Stocking
- Product Knowledge
Accomplishments
- Music producer of 8+ years
- Audio engineering/mixing of 8+ years
- LLC owner operating a small clothing business
- GFX/VFX practice for 6+ years
Certification
- Comptia A+
- Google IT Support
Timeline
Temporary Associate
Tommy Tamale
04.2024 - 05.2024
Machine Operator
Spectra
01.2023 - 02.2024
Customer Service Agent
Worldwide Flight Services
04.2022 - 12.2023
Merchandise Associate
Walmart
07.2021 - 12.2021
Floater
Dickies BBQ
06.2020 - 06.2021
Courtesy Clerk
Tom Thumb
04.2019 - 04.2020
Certificate - Informational Technology
Perscholas
High School Diploma -
Byron Nelson High School