Luke Smeltzer
Lansdale
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
5
5
years of professional experience
Work History
Marketing Associate
Pittsburgh Riverhounds
Pittsburgh
05.2025 - Current
- Developed marketing materials for product launches and promotional campaigns.
- Conducted market research to identify target demographics and consumer trends.
- Assisted in planning and executing marketing events and trade shows.
Business Manager and Player
University of Pittsburgh Men’s Club Lacrosse Team
Pittsburgh
09.2024 - Current
- Managed budgeting and financial forecasting to ensure the business operated within budget, while maintaining profitability and growth.
- Oversaw day-to-day business operations, optimizing workflows and resource allocation to improve overall team productivity.
- Develop and implement a strategic scheduling plan for hotels, transportation, and games to ensure the team is well-positioned and fully prepared ahead of key dates throughout the season.
Server/Busser
Olive Garden
Montgomeryville
01.2021 - Current
- Provide extensive communication around the workplace to enhance collaboration and productivity
- Maximizes time and efficiency with implementing skills of multi-tasking
- Offers well-informed meal recommendations and insightful workplace improvements
Brand Ambassador
LiveTake
Pittsburgh
01.2025 - 05.2025
- Maintained a strong understanding of LiveTake's products, values, and mission to effectively communicate them to target audiences.
- Collected and analyzed customer feedback to identify trends and improve marketing efforts.
- Built and maintained relationships with key student organizations and influencers to expand brand reach.
Academic Advisor and Player
University of Pittsburgh
Pittsburgh
09.2023 - 05.2024
- Provided useful information on times and locations for study rooms to keep athletes engaged
- Elevating academic success with course recommendations
- Included insight on materials the team should be using
Member
Phi Chi Theta Business Fraternity
Pittsburgh
09.2024 - Current
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our initiatives.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Science - Marketing And Finance
University of Pittsburgh, College of Business Administration
Pittsburgh, Pennsylvania04.2027
Skills
- Content marketing
- Market trend analysis
- Event coordination
- Brand development
- Customer engagement
- Team collaboration
Timeline
Marketing Associate
Pittsburgh Riverhounds
05.2025 - Current
Brand Ambassador
LiveTake
01.2025 - 05.2025
Business Manager and Player
University of Pittsburgh Men’s Club Lacrosse Team
09.2024 - Current
Member
Phi Chi Theta Business Fraternity
09.2024 - Current
Academic Advisor and Player
University of Pittsburgh
09.2023 - 05.2024
Server/Busser
Olive Garden
01.2021 - Current
Bachelor of Science - Marketing And Finance
University of Pittsburgh, College of Business Administration
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