Luke Smith
Palestine,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Forklift Driver
Walmart
06.2016 - Current
- Handled multiple tasks simultaneously to maximize work efficiency.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Transported goods between warehouse locations according to shipment and storage needs.
- Unloaded trucks and moved materials to staging area.
Store Manager
Kim's Convenience Stores
02.2016 - 06.2016
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Interacted well with customers to build connections and nurture relationships.
Cashier
Kroger
08.2012 - 07.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Starbucks Kiosk Manager
Safeway
01.2008 - 09.2011
- Communicated product details and demonstrated benefits to connect with customers and complete sales.
- Led and motivated sales team to meet and exceed sales goals.
- Provided useful product guidance to assist customers with buying decisions.
- Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
- Managed team of full-time and part-time staff, trained new workers and monitored performance.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
Education
Theology
Texas Baptist Institute
Henderson, TXMusic
New Hope Christian College
Eugene, ORHigh School Diploma -
Minico Senior High School
Rupert, ID06.2001
Skills
- Customer Service and Assistance
- Understanding Customer Needs
- Solving Customer Concerns
- POS Systems and Ordering Platforms
- Employee Performance Evaluations
- Retail Transactions Processing
- Register Opening and Closing
- Computer Proficiency and Microsoft Office
- Telephone Answering
Timeline
Forklift Driver
Walmart
06.2016 - Current
Store Manager
Kim's Convenience Stores
02.2016 - 06.2016
Cashier
Kroger
08.2012 - 07.2014
Starbucks Kiosk Manager
Safeway
01.2008 - 09.2011
Theology
Texas Baptist Institute
Music
New Hope Christian College
High School Diploma -
Minico Senior High School
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